PHOENIX, AZ. June 20, 2016 – Chad McDaniel, President of Execs In The Know, will be moderating the webinar, “The Digital Tipping Point: Balancing Digital Self-Service and the Human Touch With Knowledge.” The webinar, taking place Tuesday, June 21st, 2016 from 1:00-2:00 ET will be an interactive Q/A style featuring guest speaker, Forrester’s Kate Leggett, and Kelly Koelliker of Verint. The pair will be discussing the increasing importance of digital self-service knowledge and the trends driving customer expectations for service.
The one hour session will take a deeper look at how actionable knowledge management can address the increasing need for self-service, while support the need for traditional channels when self-service is not enough. The following key highlights will be shared:
– Trends impacting effective customer engagement and self-service
– The 3 E’s of customer experience: Effectiveness, Ease, and Emotion
– Best practices for creating actionable knowledge
– The digital tipping point and how to balance self-service and the human touch
“Findings from our recent CXMB Corporate Report show that 63% feel their company is beginning to divert focus away from traditional avenues of assistance into autonomous (self-help) options,” said Chad McDaniel. “While it’s crucial to still offer traditional channels, it’s becoming increasingly important to not only offer self-service, but to optimize it the right way.”
To register for the webinar visit https://attendee.gotowebinar.com/register/9146439583075979009.
About Execs In The Know
For over 15 years, Execs In The Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals. Execs In The Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Examples of this can be seen at their Customer Response Summit events, roadshows, webinars, workshops, Blog Talk Radio segments, Industry Benchmarking Series, blogs, thought papers, and social communities.
About Verint Systems
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.