Global Disruptions to Customer Service: How Top Brands Are Adapting Contingency Plans Amidst Coronavirus Concerns
Every company has a business contingency plan (BCP) – a blueprint for ensuring continuity of service when the unexpected occurs.…
Tag Archives: Customer Service
5 Key Customer Experience Factors to Fix within your Business
The following is a guest post by West Corporation, a leader in CX solutions. To learn more about West Corporation,…
What is the technology behind a true omnichannel solution?
The following is a guest post by Priyanka Tiwari, Sr. Product Marketing Manager at Interactions. To learn more about Interactions, visit the…
5 Ways Leaders Can Model High-CX Behaviors
The following is a guest post by Melissa Pollock of AmplifAI. To learn more about AmplifAI, visit the company’s website.…
Messaging Customer Care Business Case
The following is a guest post by Abhay Prasad, Vice President, Product Management for Sparkcentral. To learn more about Sparkcentral…
Where Intelligent Automation Implementations go Wrong
In our conversations with the customer service leaders in our community, we hear about the challenges of implementing intelligent automation…
How AI Automation Has Changed Customer Service Operations
The following is a guest blog by Charles Schrier, Director of Marketing at SmartAction. As a lifelong customer service…
Execs In The Know CX Leadership Event – Customer Response Summit – Coming to Marina del Rey
Leading CX Leaders From Microsoft, Upwork, LinkedIn, and Chick-fil-A to Keynote Execs In The Know – Customer Response Summit Marina…
CXMB Industry Insights: Financial Services – Select Findings [INFOGRAPHIC]
Together with research partner COPC Inc., and report sponsor VXI Global Solutions, we are excited to share with you the…
