Execs In The Know & COPC Inc. Publish 2017 Corporate Edition in Customer Experience Management Benchmark Series
Findings Show That Only About One-Third of Respondents Felt Their Company Offered Support in All The Channels Their Customers Want…
Tag Archives: Contact Center
Top 3 Benefits and Best Practices of Contact Center Modernization
The following is a guest blog by Jil Fisher, Vice President of Product Management at West Interactive. For more information…
Intelligent Self-Service: Balancing Support Costs with CSAT
The following is a guest blog from Coveo. The overwhelming majority of support leaders have recognized that their organizations’ self-service channels…
The Contact Center of the Future: Everything Old is New Again
The following is a guest blog written by Evan Dobkin, Marketing Manager at Aspect Software. I entered the…
Optimizing your call center to provide excellent customer experience and make more money
The following is a guest blog written by Michael Cho at Next Caller. For more information on Next Caller, visit their…
Customer Executives to Meet in Vegas to Enhance CX and Innovation in Their Omni-Channel Service Strategies
Speakers From Hilton Worldwide, Williams-Sonoma Inc., Sony Computer Entertainment America LLC, and BaubleBar to Keynote Execs In The Know –…
Customer Executives to Meet in Vegas to Enhance CX and Innovation in Their Omni-Channel Service Strategies
Speakers From Hilton Worldwide, Williams-Sonoma Inc., Sony Computer Entertainment America LLC, and BaubleBar to Keynote Execs In The Know –…
Understanding Your Customers: Nothing Beats Time in the Contact Center
The following is a guest post from Susan Hash, editor of Contact Center Pipeline. How much time has your executive…
Meet The Board – Razia Richter – The Importance of Active Listening
“Listening is one of our greatest gifts” Get to know: Razia Richter, Senior Vice President and Chief Customer Officer at…
