Pioneers Shaping a New Era of Customer Experience
Guest blog post by Brad Cleveland, founding partner and current Senior Advisor of ICMI. A century and a half ago,…
Tag Archives: Contact Center
How to make the most of your Customer Response Summit Experience
How to make the most out of your Customer Response Summit Experience from ExecsintheKnow
Key takeaways from Customer Response Summit Toronto
Customer Experience professionals from top brands like Sport Chek, Samsung, FedEx, Chrysler, GM, and Chapters Indigo met last week at…
Multi-Channel Mayhem: Creating the Ultimate, Connected Customer Experience Webinar
WINNIPEG, MANITOBA. April 8, 2015 – Chad McDaniel, President at Execs In The Know, will be moderating the webinar, “Multi-Channel…
Execs In The Know Updated Advisory Board Announcement
WINNIPEG, MANITOBA. April 22, 2015 – Execs In The Know, advocates for the Customer Service Professional, have announced two new…
The Power of Empathy in Customer Service
The following post is a guest blog written by Errol Greene, Solutions Development Manager for Clear Harbor, LLC. Missed the first…
Three Social Customer Care Trends You Need to Know
The following post is a guest blog written by Jeff Toister, President of Toister Performance Solutions which helps clients improve…
NextGen CX For The Digital Age – It’s Key to Business Survival
The following is a guest blog written by Ted Hunting, Senior Director, North America Marketing and Global Demand Generation,…
Ditch the Customer “Journey” & Navigate Quick Trips to Desired Outcomes
The following is a guest blog written by Monique Bozeman, Director of Product Marketing at Virtual Hold. To…
