Omnichannel: Taking it From Vision to Reality
The following is a guest blog written by Daniel Hong, Senior Director of Product Marketing Strategy, at [24]7. Learn…
Tag Archives: Chat
Execs In The Know Announces Customer Response Summit Seattle
PHOENIX, AZ. September 10, 2015 – Execs In The Know, advocates for the Customer Service Professional, have announced their speaker…
NextGen CX For The Digital Age – It’s Key to Business Survival
The following is a guest blog written by Ted Hunting, Senior Director, North America Marketing and Global Demand Generation,…
6 Reasons Why Your Chat Business Model Could Fail
The following is a guest blog written by Nicholas Klisht, Contact Center Strategist at Nielsen IT Consulting. To learn…
Seven Ways To Ensure Your Customers Actually Use Your Self-Service System
Author: Cyndy Edwards, Senior Consultant, COPC Inc. Learn more about COPC Inc. at http://www.copc.com. Today’s customer fully embraces technology and…
The Future of Chat
The following is a guest blog from Leslie Joseph, Senior Director, Product Marketing at [24]7. For more information about [24]7,…
The Future of Enterprise Chat Webinar
PHOENIX, AZ. April 15, 2016 – Chad McDaniel, President of Execs In The Know, and Leslie Joseph, Senior Director, Product…
Meet The Board – Ginna Sauerwein – The Power of Perspective
The following is the first in our “Meet The Board” series. We hope you’ll enjoy getting the chance to…
How Data & Analytics Can Turbocharge Your Chat Program Webinar
PHOENIX, AZ. July 8, 2016 – Chad McDaniel, President of Execs In The Know, and Leslie Joseph, Senior Director, Product…
