Messaging Customer Care Business Case
The following is a guest post by Abhay Prasad, Vice President, Product Management for Sparkcentral. To learn more about Sparkcentral…
Tag Archives: Chat
Execs In The Know & COPC Inc. Publish 2017 Corporate Edition in Customer Experience Management Benchmark Series
Findings Show That Only About One-Third of Respondents Felt Their Company Offered Support in All The Channels Their Customers Want…
Chat vs. Messaging for Customer Support: Why Messaging Wins
The following is a guest blog by Krysta Gahagen, Product Marketing Manager at Sparkcentral. For more information on Sparkcentral, visit their…
2018 Predictions for the Service Leader: Part 2 – Channels
We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…
3 Reasons to Focus on Customer Effort
The following is a guest blog post by Tara Wildt, Manager of Content Marketing at Interactions. To learn more about…
Get Your Chat Fitness On
The following is a guest blog from Leslie Joseph, Senior Director, Product Marketing at [24]7. For more information about [24]7,…
How Data & Analytics Can Turbocharge Your Chat Program Webinar
PHOENIX, AZ. July 8, 2016 – Chad McDaniel, President of Execs In The Know, and Leslie Joseph, Senior Director, Product…
Meet The Board – Ginna Sauerwein – The Power of Perspective
The following is the first in our “Meet The Board” series. We hope you’ll enjoy getting the chance to…
The Future of Enterprise Chat Webinar
PHOENIX, AZ. April 15, 2016 – Chad McDaniel, President of Execs In The Know, and Leslie Joseph, Senior Director, Product…
