Customers today are well educated on your brand and have an expectation for how they want to be treated. Communication is key, both with your employees and your customers, to ensure a consistent experience, with the highest level of service quality, can take place. Whether you invest in a VoC program or another initiative, basing decisions on customer feedback is the way forward. How are you empowering your customers? Are you putting them at the center of all that you do?
Hear more in the video below from top executives from Hyatt, Porsche, Walmart, Travelzoo, and many more to discover what their priorities and areas of focus are for 2015.