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Knowledge Center
Events
- - - VIRTUAL EVENTS
      CRS – NOW VIRTUAL – Oct. 5-7
      
      CustomerCONNECT – ON-DEMAND
      
      BRIEFINGS
      
      Data & Analytics Briefing – Irving, TX – Postponed
      
      Outsourcing Briefing – Minneapolis, MN – postponed
      
      CX Technology – SAVE THE DATE – Nov. 10
  - - VIRTUAL BRIEFING SERIES FOR COVID
      Shifting To A Work-at-Home Agent Model Quickly and Effectively – ON-DEMAND
      
      Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – ON-DEMAND
      
      Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – ON-DEMAND
      
      A View From Inside Your Outsourced Partners’ Walls – ON-DEMAND
  - - OTHER EVENTS
      Keeping Your Customer Journey Personal Amid Historic Change – September 17, 2020
      
      All Webinars
      
      Podcasts
Community
- KNOW US
  
  Learn more about our exclusive online community for CX Leaders at top consumer brands.
- LEARN WITH US
  
  Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.
- JOIN US
  
  Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.
Marketplace
- CX “Ideas Marketplace”
  
  Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.
- Thought Leadership
  
  Browse blog articles packed with the latest ideas and inspiration to raise your CX game.
- Resource Library
  
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
Supplier Engagement
About Us

Customer Management Executives From Square, Amazon, and Petco Join Execs In The Know 2017 Corporate Advisory Board

Posted on March 20, 2017

PHOENIX, AZ. March 20, 2017 – Execs In The Know, advocates for the Customer Experience Executive, have announced three new…

Meet The Board – Razia Richter – The Importance of Active Listening

Posted on November 10, 2016

“Listening is one of our greatest gifts” Get to know: Razia Richter, Senior Vice President and Chief Customer Officer at…

Petco & RBC Royal Bank to Host 2016 CXMB Series Spring Workshops

Posted on March 16, 2016

Leaders Learning From Leaders in Exclusive One Day Events Focused on CX Data PHOENIX, AZ. March 16, 2016 – The…

Key Moments From The 10th Customer Response Summit

Posted on October 3, 2014

[View the story “Key Moments From The 10th Customer Response Summit ” on Storify]

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VIRTUAL BRIEFING SERIES FOR COVID

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CX “Ideas Marketplace”

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VIRTUAL EVENTS

VIRTUAL BRIEFING SERIES FOR COVID

OTHER EVENTS

Tag Archives: Petco

Customer Management Executives From Square, Amazon, and Petco Join Execs In The Know 2017 Corporate Advisory Board

Meet The Board – Razia Richter – The Importance of Active Listening

Petco & RBC Royal Bank to Host 2016 CXMB Series Spring Workshops

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