What is the technology behind a true omnichannel solution?
The following is a guest post by Priyanka Tiwari, Sr. Product Marketing Manager at Interactions. To learn more about Interactions, visit the…
Tag Archives: omnichannel
Execs In The Know & COPC Inc. Publish 2017 Corporate Edition in Customer Experience Management Benchmark Series
Findings Show That Only About One-Third of Respondents Felt Their Company Offered Support in All The Channels Their Customers Want…
2018 Predictions for the Service Leader: Part 2 – Channels
We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…
Execs In The Know & COPC Inc. Release 2017 Consumer Edition in Customer Experience Management Benchmark Series
Findings Show That After Two Consecutive Years of Solid Improvements, Consumer Opinion Toward Customer Care’s Ability to Meet Needs and…
Execs In The Know and COPC Inc. Hold 2017 CXMB Series Workshop in California at LinkedIn
Leaders Learning From Leaders at Insights-Driven, One-Day Event Focused on Customer Success PHOENIX, AZ. April 10, 2017 – Following the…
Optimizing your call center to provide excellent customer experience and make more money
The following is a guest blog written by Michael Cho at Next Caller. For more information on Next Caller, visit their…
Customer Executives to Meet in Vegas to Enhance CX and Innovation in Their Omni-Channel Service Strategies
Speakers From Hilton Worldwide, Williams-Sonoma Inc., Sony Computer Entertainment America LLC, and BaubleBar to Keynote Execs In The Know –…
Customer Executives to Meet in Vegas to Enhance CX and Innovation in Their Omni-Channel Service Strategies
Speakers From Hilton Worldwide, Williams-Sonoma Inc., Sony Computer Entertainment America LLC, and BaubleBar to Keynote Execs In The Know –…
The Future of Enterprise Chat Webinar
PHOENIX, AZ. April 15, 2016 – Chad McDaniel, President of Execs In The Know, and Leslie Joseph, Senior Director, Product…
