Omnichannel: Taking it From Vision to Reality
The following is a guest blog written by Daniel Hong, Senior Director of Product Marketing Strategy, at [24]7. Learn…
Tag Archives: omnichannel
Execs In The Know Announces Customer Response Summit Seattle
PHOENIX, AZ. September 10, 2015 – Execs In The Know, advocates for the Customer Service Professional, have announced their speaker…
NextGen CX For The Digital Age – It’s Key to Business Survival
The following is a guest blog written by Ted Hunting, Senior Director, North America Marketing and Global Demand Generation,…
#CRSummit 2015: 6 Things We Learned
The following is a guest blog written by Sara Wright, Marketing Director at Dialog Direct. Seattle. The Emerald City –…
The Missing Link Retailers Need to Turn a Cost Into a Revenue Generator
The following is a guest blog written by Edward Kowalski, Associate Vice President, Retail Marketing, at Sutherland Global Services.…
Seven Ways To Ensure Your Customers Actually Use Your Self-Service System
Author: Cyndy Edwards, Senior Consultant, COPC Inc. Learn more about COPC Inc. at http://www.copc.com. Today’s customer fully embraces technology and…
Uber-Channel Shifts: Lessons Learned from the 2015 Holiday Season – Part 1
The following is a guest blog written by Sara Wright, Marketing Director, at Dialog Direct. The winter Customer Response…
Uber-Channel Shifts: Lessons Learned From the 2015 Holiday Season – Part 2
The following is a guest blog written by Sara Wright, Marketing Director, at Dialog Direct. Last week we shared the…
The Future of Enterprise Chat Webinar
PHOENIX, AZ. April 15, 2016 – Chad McDaniel, President of Execs In The Know, and Leslie Joseph, Senior Director, Product…
