CRS Vegas – Customer Engagement LIVE! Executive Summary
The following is a guest blog post from Greg Sherry, Vice President Marketing at Verint. For more information about Verint,…
Intelligent Self-Service: Balancing Support Costs with CSAT
The following is a guest blog from Coveo. The overwhelming majority of support leaders have recognized that their organizations’ self-service channels…
The Contact Center of the Future: Everything Old is New Again
The following is a guest blog written by Evan Dobkin, Marketing Manager at Aspect Software. I entered the…
Optimizing your call center to provide excellent customer experience and make more money
The following is a guest blog written by Michael Cho at Next Caller. For more information on Next Caller, visit their…
Bringing stakeholders close to the customer experience
The following is a guest blog written by Simon Herd, Director of Design Research at Sutherland Labs. Traditionally, user-focused…