Knowledge Center
Events
- - - CUSTOMER RESPONSE SUMMITS
      CRS – Coronado, CA – Oct. 5-7
      
      BRIEFINGS
      Data & Analytics Briefing – Irving, TX – Postponed
      Outsourcing Briefing – Minneapolis, MN – Jun. 10
      CX Technology – SAVE THE DATE – Nov. 10
  - - VIRTUAL BRIEFING SERIES FOR COVID
      Shifting To A Work-at-Home Agent Model Quickly and Effectively – Mar. 24
      Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – Mar. 31
      Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – Apr. 7
  - - OTHER EVENTS
      Building a Radically Personal Customer Service Mindset – March 26
      All Webinars
      Podcasts
Community
- KNOW US
  Learn more about our exclusive online community for CX Leaders at top consumer brands.
- LEARN WITH US
  Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.
- JOIN US
  Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.
Marketplace
- CX “Ideas Marketplace”
  Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.
- Thought Leadership
  Browse blog articles packed with the latest ideas and inspiration to raise your CX game.
- Resource Library
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
Supplier Engagement
About Us

Knowledge Center
Events
- - - CUSTOMER RESPONSE SUMMITS
      CRS – Coronado, CA – Oct. 5-7
      
      BRIEFINGS
      Data & Analytics Briefing – Irving, TX – Postponed
      Outsourcing Briefing – Minneapolis, MN – Jun. 10
      CX Technology – SAVE THE DATE – Nov. 10
  - - VIRTUAL BRIEFING SERIES FOR COVID
      Shifting To A Work-at-Home Agent Model Quickly and Effectively – Mar. 24
      Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – Mar. 31
      Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – Apr. 7
  - - OTHER EVENTS
      Building a Radically Personal Customer Service Mindset – March 26
      All Webinars
      Podcasts
Community
- KNOW US
  Learn more about our exclusive online community for CX Leaders at top consumer brands.
- LEARN WITH US
  Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.
- JOIN US
  Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.
Marketplace
- CX “Ideas Marketplace”
  Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.
- Thought Leadership
  Browse blog articles packed with the latest ideas and inspiration to raise your CX game.
- Resource Library
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
Supplier Engagement
About Us

The talk of San Diego

Posted on February 18, 2014

We shared and learned great things at the Customer Response Summit in San Diego. Enjoy some great knowledge bites!

CUSTOMER RESPONSE SUMMITS

VIRTUAL BRIEFING SERIES FOR COVID

OTHER EVENTS

CX “Ideas Marketplace”

Thought Leadership

Resource Library

CUSTOMER RESPONSE SUMMITS

VIRTUAL BRIEFING SERIES FOR COVID

OTHER EVENTS

The talk of San Diego

Watch The Recap Video From CRS-Hollywood, FL

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