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      Upcoming
      
      CustomerCONNECT 2021 – Feb 23-24, 2021
      
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      Virtual Outsourcing Briefing – Dec. 10
      
      CRS – NOW VIRTUAL – ON-DEMAND
      
      CustomerCONNECT – ON-DEMAND
  - - VIRTUAL BRIEFING SERIES FOR COVID
      Shifting To A Work-at-Home Agent Model Quickly and Effectively – ON-DEMAND
      
      Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – ON-DEMAND
      
      Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – ON-DEMAND
      
      A View From Inside Your Outsourced Partners’ Walls – ON-DEMAND
  - - OTHER EVENTS
      Fighting COVID Fatigue in the Call Center: Employee Engagement that Works – Feb 4, 2021
      
      Distance Learning Bridges The Gap – ON-DEMAND
      
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- LEARN WITH US
  
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  Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.
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- Resource Library
  
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
Supplier Engagement
About Us

Knowledge Center
Events
- - - VIRTUAL EVENTS
      Upcoming
      
      CustomerCONNECT 2021 – Feb 23-24, 2021
      
      2020 – Recent Events
      
      Virtual Outsourcing Briefing – Dec. 10
      
      CRS – NOW VIRTUAL – ON-DEMAND
      
      CustomerCONNECT – ON-DEMAND
  - - VIRTUAL BRIEFING SERIES FOR COVID
      Shifting To A Work-at-Home Agent Model Quickly and Effectively – ON-DEMAND
      
      Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – ON-DEMAND
      
      Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – ON-DEMAND
      
      A View From Inside Your Outsourced Partners’ Walls – ON-DEMAND
  - - OTHER EVENTS
      Fighting COVID Fatigue in the Call Center: Employee Engagement that Works – Feb 4, 2021
      
      Distance Learning Bridges The Gap – ON-DEMAND
      
      All Webinars
      
      Podcasts
Community
- KNOW US
  
  Learn more about our exclusive online community for CX Leaders at top consumer brands.
- LEARN WITH US
  
  Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.
- JOIN US
  
  Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.
Marketplace
- CX “Ideas Marketplace”
  
  Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.
- Thought Leadership
  
  Browse blog articles packed with the latest ideas and inspiration to raise your CX game.
- Resource Library
  
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
Supplier Engagement
About Us

The talk of San Diego

Posted on February 18, 2014

We shared and learned great things at the Customer Response Summit in San Diego. Enjoy some great knowledge bites!