2018 Predictions for the Service Leader: Part 4 – Technology
We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…
Tag Archives: SMS
2018 Predictions for the Service Leader: Part 2 – Channels
We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…
The Contact Center of the Future: Everything Old is New Again
The following is a guest blog written by Evan Dobkin, Marketing Manager at Aspect Software. I entered the…
Three Steps for Customer Service Excellence
The following is a guest blog by Jaime Bailey, Vice President Marketing at Virtual Hold Technology (VHT). For more information…
8 Great Questions Answered on Providing Text Message Customer Service
The following is a guest blog written by Lauren Kindzierski, VP of Solutions & Capabilities | Global Growth Strategy…
Mobile Customer Support and Engagement – Where to Start?
The following is a guest blog written by Jill Soley, VP Marketing at Freshdesk. Learn more about Freshdesk by visiting…
One-on-One Text Conversations Make Customer Support Easier (And Cheaper)
This is a guest blog written by Dan Gordon, SVP Strategy & Development, West Interactive Services. Learn more about…
