press release Archives - Execs In The Know

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  - - VIRTUAL BRIEFING SERIES FOR COVID
      Shifting To A Work-at-Home Agent Model Quickly and Effectively – ON-DEMAND
      
      Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – ON-DEMAND
      
      Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – ON-DEMAND
      
      A View From Inside Your Outsourced Partners’ Walls – ON-DEMAND
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      Fighting COVID Fatigue in the Call Center: Employee Engagement that Works – Feb 4, 2021
      
      Distance Learning Bridges The Gap – ON-DEMAND
      
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  Access our growing library of downloadable materials typically gated to the general public (online community members only).
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Knowledge Center
Events
- - - VIRTUAL EVENTS
      Upcoming
      
      CustomerCONNECT 2021 – Feb 23-24, 2021
      
      2020 – Recent Events
      
      Virtual Outsourcing Briefing – Dec. 10
      
      CRS – NOW VIRTUAL – ON-DEMAND
      
      CustomerCONNECT – ON-DEMAND
  - - VIRTUAL BRIEFING SERIES FOR COVID
      Shifting To A Work-at-Home Agent Model Quickly and Effectively – ON-DEMAND
      
      Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – ON-DEMAND
      
      Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – ON-DEMAND
      
      A View From Inside Your Outsourced Partners’ Walls – ON-DEMAND
  - - OTHER EVENTS
      Fighting COVID Fatigue in the Call Center: Employee Engagement that Works – Feb 4, 2021
      
      Distance Learning Bridges The Gap – ON-DEMAND
      
      All Webinars
      
      Podcasts
Community
- KNOW US
  
  Learn more about our exclusive online community for CX Leaders at top consumer brands.
- LEARN WITH US
  
  Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.
- JOIN US
  
  Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.
Marketplace
- CX “Ideas Marketplace”
  
  Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.
- Thought Leadership
  
  Browse blog articles packed with the latest ideas and inspiration to raise your CX game.
- Resource Library
  
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
Supplier Engagement
About Us

Execs In The Know Continues to Enhance Its COVID-19 Readiness Resource Page to Help Customer Experience Leaders With Business Contingency

Posted on April 23, 2020

PHOENIX, Ariz., April 23, 2020 — Global customer experience industry leader Execs In The Know (EITK) has announced the release…

Execs In The Know Launches Second Edition of CX Insight Magazine to Focus on Business Continuity in Response to COVID-19

Posted on April 17, 2020

PHOENIX, Ariz., April 17, 2020 — Global customer experience (CX) industry leader Execs In The Know (EITK) has announced the release of Edition II…

Execs In The Know Launches Virtual Briefing Series to Help CX Leaders Continue the Conversation on Navigating Global Coronavirus Impact

Posted on March 19, 2020

PHOENIX, Ariz., March 19, 2020 — Global customer experience industry leader Execs In The Know (EITK) has announced the release of its new complimentary…

Execs In The Know & COPC Inc. Partner to Release the 2019 Corporate Edition of the Customer Experience Benchmark Series

Posted on March 12, 2020

Fewer respondents than ever feel their organizations are adequately meeting customer needs and expectations. Along with new Staffing and Technology…

Execs In The Know Launches CX insight Magazine to Help Set the Agenda for the Future of Customer Experience (CX)

Posted on January 22, 2020

PHOENIX, Ariz., January 21, 2020 — Global customer experience industry leader Execs In The Know (EITK) is pleased to announce the release of the first edition of the company’s new magazine publication titled, CX insight. The quarterly publication…

Execs In The Know Announces Keynote Speakers and Industry Tour Set to Take Place at Customer Response Summit in Hollywood, Florida

Posted on January 16, 2020

PHOENIX, Ariz., January 16, 2020 — Global customer experience industry leader Execs In The Know (EITK) is excited to announce the details of its upcoming keynote speakers, discussion topics, and industry tour…

VIRTUAL EVENTS

VIRTUAL BRIEFING SERIES FOR COVID

OTHER EVENTS

CX “Ideas Marketplace”

Thought Leadership

Resource Library