Omnichannel: Taking it From Vision to Reality
The following is a guest blog written by Daniel Hong, Senior Director of Product Marketing Strategy, at [24]7. Learn…
Tag Archives: IVR
NextGen CX For The Digital Age – It’s Key to Business Survival
The following is a guest blog written by Ted Hunting, Senior Director, North America Marketing and Global Demand Generation,…
6 Reasons Why Your Chat Business Model Could Fail
The following is a guest blog written by Nicholas Klisht, Contact Center Strategist at Nielsen IT Consulting. To learn…
Mobile Disruption and the Future of Customer Care
This is a guest blog written by Dan Gordon, SVP Strategy and Development at West, Interactive Services. Learn more about…
Why IVR? Why Now?
The following is a guest blog written by Abhay Prasad, Senior Director, Product Management, Self-Service, at Aspect. Learn more about Aspect by visiting…
How Customer Experience Is Changing
The following is a guest blog written by Amit Shankardass, Executive Vice President of Marketing for Teleperformance. Learn more about Teleperformance by…
Better Customer Loyalty Through Personalization
The following is a guest blog written by Kathy Juve, SVP, Global Marketing and Product Development at Convergys. Learn more…
The Contact Center of the Future: Everything Old is New Again
The following is a guest blog written by Evan Dobkin, Marketing Manager at Aspect Software. I entered the contact…
