2018 Predictions for the Service Leader: Part 2 – Channels Posted on November 20, 2017 We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…read more
5 Minutes of Brilliance – How LinkedIn Handles Surges Posted on March 23, 2018 At our Customer Response Summit events, we love to offer use case examples of how providers are helping the brands they…read more