Optimizing your call center to provide excellent customer experience and make more money Posted on January 31, 2017 The following is a guest blog written by Michael Cho at Next Caller. For more information on Next Caller, visit their… read more
The Contact Center of the Future: Everything Old is New Again Posted on February 1, 2017 The following is a guest blog written by Evan Dobkin, Marketing Manager at Aspect Software. I entered the contact… read more
Intelligent Self-Service: Balancing Support Costs with CSAT Posted on February 2, 2017 The following is a guest blog from Coveo. The overwhelming majority of support leaders have recognized that their organizations’ self-service channels… read more