Pioneers Shaping a New Era of Customer Experience
Guest blog post by Brad Cleveland, founding partner and current Senior Advisor of ICMI. A century and a half ago,…
Tag Archives: CR Summit
COPC Inc. and Execs In The Know Release Summary of Customer Experience Management Benchmark Series – 2015 Consumer Edition
Survey Reveals Majority of Consumers Utilize a Multi-Channel Approach, but Still Embrace Traditional Contact Channels for Issue Resolution WINTER PARK,…
The Missing Link Retailers Need to Turn a Cost Into a Revenue Generator
The following is a guest blog written by Edward Kowalski, Associate Vice President, Retail Marketing, at Sutherland Global Services.…
10 Stats You Need to Know About Customer Rage!
This is a guest blog written by Mary Murcott, President, Customer Experience Institute at Dialog Direct. Learn more about Dialog…
Cultivating CX Change: A Real-life Success Story
The following is a guest blog written by Lorraine Schumacher, Customer Experience Evangelist at Clarabridge. Learn more about Clarabridge by…
The Power of Personalizing Your Customer Experience
The following is a guest blog written by Matt Wheatley, VP of Customer Experience at 24-7 Intouch. Learn more about 24-7…
Shep Hyken, CIBC, Porsche & Microsoft to Keynote Execs In The Know Customer Response Summit Phoenix
PHOENIX, AZ. February 16, 2016 – The 13th Execs In The Know – Customer Response Summit will take place February…
Uber-Channel Shifts: Lessons Learned from the 2015 Holiday Season – Part 1
The following is a guest blog written by Sara Wright, Marketing Director, at Dialog Direct. The winter Customer Response…
Uber-Channel Shifts: Lessons Learned From the 2015 Holiday Season – Part 2
The following is a guest blog written by Sara Wright, Marketing Director, at Dialog Direct. Last week we shared the…
