What is the technology behind a true omnichannel solution?
The following is a guest post by Priyanka Tiwari, Sr. Product Marketing Manager at Interactions. To learn more about Interactions, visit the…
Tag Archives: CR Summit
How AI Automation Has Changed Customer Service Operations
The following is a guest blog by Charles Schrier, Director of Marketing at SmartAction. As a lifelong customer service…
Execs In The Know CX Leadership Event – Customer Response Summit – Coming to Marina del Rey
Leading CX Leaders From Microsoft, Upwork, LinkedIn, and Chick-fil-A to Keynote Execs In The Know – Customer Response Summit Marina…
Top 10 Best Things About CRS Charleston
Charleston was our most successful Customer Response Summit yet, and we’ll be pondering the ideas it sparked and reliving the…
5 Minutes of Brilliance – How LinkedIn Handles Surges
At our Customer Response Summit events, we love to offer use case examples of how providers are helping the brands they…
How We Built the Wine Bot Margot for Lidl
The following is a guest blog by Tobias Goebel, Director of Emerging Technologies at Aspect. For more information on Aspect, visit…
Chat vs. Messaging for Customer Support: Why Messaging Wins
The following is a guest blog by Krysta Gahagen, Product Marketing Manager at Sparkcentral. For more information on Sparkcentral, visit their…
Top 3 Benefits and Best Practices of Contact Center Modernization
The following is a guest blog by Jil Fisher, Vice President of Product Management at West Interactive. For more information…
The Top 10 Customer Experience Trends in 2018
The following is a guest blog from Lauren Kindzierski, HGS Vice President, Solutions and Capabilities. For more information on HGS, visit…
