The following is a guest post from HGS. For more information about HGS, visit their website. For those who worry that…
The following is a guest post from [24]7. For more information about [24]7, visit their website. TRUE OR FALSE? America became…
The following is a guest blog post from Ted Hunting, VP North America Marketing at Genesys. Next month, Execs In…
The following is a guest blog by Vijai Shankar – Senior Director of Industry Marketing at [24]7.ai. Digital transformation. It’s disrupting…
We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…
We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…
In our conversations with the customer service leaders in our community, we hear about the challenges of implementing intelligent automation…