Integrating Bots and Brains for Optimized CX
The following is a guest post from HGS. For more information about HGS, visit their website. For those who worry that…
Tag Archives: Chatbots
Debunking Chatbot Myths
The following is a guest post from [24]7. For more information about [24]7, visit their website. TRUE OR FALSE? America became…
Customer Experience Leaders Share Innovative Ideas for the Next Era of CX: Customer Response Summit Chicago, September 19-21
The following is a guest blog post from Ted Hunting, VP North America Marketing at Genesys. Next month, Execs In…
How to Transform Your Digital Customer Experience
The following is a guest blog by Vijai Shankar – Senior Director of Industry Marketing at [24]7.ai. Digital transformation. It’s disrupting…
2018 Predictions for the Service Leader: Part 3 – Operations
We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…
2018 Predictions for the Service Leader: Part 4 – Technology
We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…
Where Intelligent Automation Implementations go Wrong
In our conversations with the customer service leaders in our community, we hear about the challenges of implementing intelligent automation…
