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      Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – ON-DEMAND
      
      Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – ON-DEMAND
      
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- LEARN WITH US
  
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  Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.
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- Resource Library
  
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
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Knowledge Center
Events
- - - VIRTUAL & LIVE EVENTS
      Upcoming
      
      Outsourcing Briefing – March 11, 2021
      
      CRS Spring – Apr 26-28, 2021
      
      CRS Fall – Coronado, CA – Sept 13-15, 2021
      
      Recent Events
      
      CustomerCONNECT 2021 – NOW ON-DEMAND
      
      Virtual Outsourcing Briefing – Dec. 10, 2020
      
      CRS Fall 2020 – NOW ON-DEMAND
      
      CustomerCONNECT 2020 – ON-DEMAND
  - - VIRTUAL BRIEFING SERIES FOR COVID
      Shifting To A Work-at-Home Agent Model Quickly and Effectively – ON-DEMAND
      
      Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – ON-DEMAND
      
      Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – ON-DEMAND
      
      A View From Inside Your Outsourced Partners’ Walls – ON-DEMAND
  - - OTHER EVENTS
      Fighting COVID Fatigue in the Call Center: Employee Engagement that Works – ON-DEMAND
      
      All Webinars
      
      Podcasts
Community
- KNOW US
  
  Learn more about our exclusive online community for CX Leaders at top corporate brands.
- LEARN WITH US
  
  Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.
- JOIN US
  
  Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.
Marketplace
- CX “Ideas Marketplace”
  
  Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.
- Thought Leadership
  
  Browse blog articles packed with the latest ideas and inspiration to raise your CX game.
- Resource Library
  
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
Supplier Engagement
About Us

2018 Predictions for the Service Leader: Part 2 – Channels

Posted on November 20, 2017

We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…

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VIRTUAL BRIEFING SERIES FOR COVID

OTHER EVENTS

CX “Ideas Marketplace”

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VIRTUAL & LIVE EVENTS

VIRTUAL BRIEFING SERIES FOR COVID

OTHER EVENTS

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2018 Predictions for the Service Leader: Part 2 – Channels

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