press release

Execs In The Know Launches a Newly Enhanced User Experience in it’s CX Know It All “KIA” Online Community

PHOENIX, ARIZONA, US, July 13, 2023 — Global customer experience (CX) industry leader Execs In The Know is pleased to announce the launch of the company’s newly enhanced user experience in the world’s most collaborative and engaging CX environment on its Know It All “KIA” online community and marketplace. It’s the go-to destination where CX leaders virtually gather to learn, share, network, and engage to innovate in CX.

The modernized private community was designed to offer a familiar and more personalized experience with the same member promise of exclusivity to corporate CX brand leaders in a format where leader-to-leader collaboration and easy access to content is paramount.

Among the many new features is an enhanced activity feed where leaders can personalize what they see first. From CX leader discussions and upcoming executive events to educational CX articles and member-exclusive resources, the KIA online community provides a valuable “leaders learning from leaders” experience.

Adding to the experience, while focusing on executive CX learning and knowledge growth, the KIA online community and marketplace allows members to follow the conversations that matter to them the most, see top contributors, collaborate on CX challenges and solutions, identify other leaders who are “Members with Insights” on participating vendors that offer CX products or services, and so much more.

“Our KIA online community and marketplace is thriving and we’re approaching a milestone in membership, so these new modern user experience features couldn’t have come at a better time,” said Susan McDaniel, Chief Operating Officer and Co-Founder. “The conversation for CX leaders in KIA is rich and powerful and we are thrilled that the user experience Is now better aligned.”

The KIA online community and marketplace is exclusive to CX leaders overseeing their brand’s CX operations and strategy for their customers and it is free to join for those who qualify. It’s an online destination where CX leaders across the world can cut through the noise, sidestep solicitations, and get exclusive access to peer networking, opportunities for engagement, educational resources, and sharing of best practices.

If you are a corporate brand interested in becoming a part of our prestigious community of CX leaders, you can learn more and request to join the Know It All “KIA” online community here: About KIA – Execs In The Know (EITK)

About Execs In The Know

Execs In The Know brings together customer experience (CX) leaders from across industries in an effort to advance the conversation and set a new agenda for delivering amazing experiences for consumers. As a global community of the brightest minds in CX, Execs In The Know provides opportunities to learn, share, network, and engage to innovate. Operating under the motto, “Leaders Learning From Leaders,” Execs In The Know facilitates many opportunities for community engagement, such as its bi-annual national Customer Response Summit and private, online community, Know It All “KIA.” There are also exclusive, laser-focused engagements like industry briefings and executive roundtables. Execs In The Know also guides and informs the industry with a rich tapestry of CX-related content that includes CX Insight magazine, industry research, webinars, blogs, and much more. To learn more about Execs In The Know, visit https://execsintheknow.com.