NEW WEBINAR: If it’s Broken, fix it. Mending Broken Customer Journeys Through Digital Transformation
Thursday, March 19th at 12:00 PM CDT. Experiences are connected. Conversations are continuous. Context must be persistent. In a world…
Tag Archives: Digital Transformation
Creating Delighted and Loyal Customers Through our Digital Transformation
The following is a guest blog from Aileen Allkins, Corporate Vice President – Customer Service & Support at Microsoft. To view…
How to Transform Your Digital Customer Experience
The following is a guest blog by Vijai Shankar – Senior Director of Industry Marketing at [24]7.ai. Digital transformation. It’s disrupting…
2018 Predictions for the Service Leader: Part 2 – Channels
We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…
