Digital Transformation Archives

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Events
- - - VIRTUAL EVENTS
      CustomerCONNECT – Aug. 11
      
      CRS – NOW VIRTUAL – Oct. 5-7
      
      BRIEFINGS
      
      Data & Analytics Briefing – Irving, TX – Postponed
      
      Outsourcing Briefing – Minneapolis, MN – postponed
      
      CX Technology – SAVE THE DATE – Nov. 10
  - - VIRTUAL BRIEFING SERIES FOR COVID
      Shifting To A Work-at-Home Agent Model Quickly and Effectively – ON-DEMAND
      
      Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – ON-DEMAND
      
      Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – ON-DEMAND
      
      A View From Inside Your Outsourced Partners’ Walls – ON-DEMAND
  - - OTHER EVENTS
      Fueling Growth with a Virtual Flex Service Model – July 28, 2020
      
      All Webinars
      
      Podcasts
Community
- KNOW US
  
  Learn more about our exclusive online community for CX Leaders at top consumer brands.
- LEARN WITH US
  
  Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.
- JOIN US
  
  Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.
Marketplace
- CX “Ideas Marketplace”
  
  Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.
- Thought Leadership
  
  Browse blog articles packed with the latest ideas and inspiration to raise your CX game.
- Resource Library
  
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
Supplier Engagement
About Us

Knowledge Center
Events
- - - VIRTUAL EVENTS
      CustomerCONNECT – Aug. 11
      
      CRS – NOW VIRTUAL – Oct. 5-7
      
      BRIEFINGS
      
      Data & Analytics Briefing – Irving, TX – Postponed
      
      Outsourcing Briefing – Minneapolis, MN – postponed
      
      CX Technology – SAVE THE DATE – Nov. 10
  - - VIRTUAL BRIEFING SERIES FOR COVID
      Shifting To A Work-at-Home Agent Model Quickly and Effectively – ON-DEMAND
      
      Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – ON-DEMAND
      
      Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – ON-DEMAND
      
      A View From Inside Your Outsourced Partners’ Walls – ON-DEMAND
  - - OTHER EVENTS
      Fueling Growth with a Virtual Flex Service Model – July 28, 2020
      
      All Webinars
      
      Podcasts
Community
- KNOW US
  
  Learn more about our exclusive online community for CX Leaders at top consumer brands.
- LEARN WITH US
  
  Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.
- JOIN US
  
  Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.
Marketplace
- CX “Ideas Marketplace”
  
  Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.
- Thought Leadership
  
  Browse blog articles packed with the latest ideas and inspiration to raise your CX game.
- Resource Library
  
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
Supplier Engagement
About Us

2018 Predictions for the Service Leader: Part 2 – Channels

Posted on November 20, 2017

We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…

How to Transform Your Digital Customer Experience

Posted on November 10, 2017

The following is a guest blog by Vijai Shankar – Senior Director of Industry Marketing at [24]7.ai. Digital transformation. It’s disrupting…

Creating Delighted and Loyal Customers Through our Digital Transformation

Posted on September 27, 2017

The following is a guest blog from Aileen Allkins, Corporate Vice President – Customer Service & Support at Microsoft. To view…

NEW WEBINAR: If it’s Broken, fix it. Mending Broken Customer Journeys Through Digital Transformation

Posted on February 23, 2015

Thursday, March 19th at 12:00 PM CDT. Experiences are connected. Conversations are continuous. Context must be persistent. In a world…

VIRTUAL EVENTS

VIRTUAL BRIEFING SERIES FOR COVID

OTHER EVENTS

CX “Ideas Marketplace”

Thought Leadership

Resource Library

VIRTUAL EVENTS

VIRTUAL BRIEFING SERIES FOR COVID

OTHER EVENTS

Tag Archives: Digital Transformation

2018 Predictions for the Service Leader: Part 2 – Channels

How to Transform Your Digital Customer Experience

Creating Delighted and Loyal Customers Through our Digital Transformation

NEW WEBINAR: If it’s Broken, fix it. Mending Broken Customer Journeys Through Digital Transformation

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CRS HOLLYWOOD – RECAP