NextGen CX For The Digital Age – It’s Key to Business Survival
The following is a guest blog written by Ted Hunting, Senior Director, North America Marketing and Global Demand Generation,…
Tag Archives: CX
Better Customer Loyalty Through Personalization
The following is a guest blog written by Kathy Juve, SVP, Global Marketing and Product Development at Convergys. Learn more…
Wondering if you Need to Start Accounting for Smart Machines in Your CX?
This is a guest blog written by Dan Gordon, SVP Strategy & Development, West Interactive Services. The answer is: Probably…
Leaders Speak on Digital Innovations for Customer Experience
The following is a guest blog from Ted Hunting, Vice President, North America Marketing at Genesys. For more information about…
10 signs your CX program needs to work harder
The following is a guest blog by Simon Herd, Director of Design Research at Sutherland Labs. For more information on…
CRS Vegas – Customer Engagement LIVE! Executive Summary
The following is a guest blog post from Greg Sherry, Vice President Marketing at Verint. For more information about Verint,…
COPC Inc. and Execs In The Know Publish Retail Customer Experience Research Insights
WINTER PARK, FL — (May 24, 2017) — COPC Inc., a global consulting firm that helps companies improve operations to…
Execs In The Know Hires Errol Greene as Vice President Advocacy Marketing Solutions
PHOENIX, AZ – (May 31, 2017) – Execs In The Know, a global network of customer experience professionals, is pleased…
Execs In The Know Announces the Formation of CX Partner Advisory Board
Leaders from seven trusted organizations that provide a product or service to customer care organizations form new CX Partner Advisory…
