The Reopening of the Call Center
The onset of COVID-19 and the subsequent stay-at-home orders have left call centers and businesses in all industries in the…
Tag Archives: CX
Execs In The Know Releases Customer Experience (CX) Trending Topics Webpage to Help Leaders Improve Brand Experiences
PHOENIX, Ariz., April 29, 2020 — Global customer experience (CX) industry leader Execs In The Know (EITK) has announced the release of its CX…
Live Customer Journey Mapping Insights from CRS Hollywood
Customer Engagement Live! is always one of Customer Response Summit’s most exciting and interactive events, and this year in Hollywood,…
Why Seamless CX Matters More Than Ever
At face value, providing seamless customer service should be the goal of every contact center. With so many technologies to…
Messaging Customer Care Business Case
The following is a guest post by Abhay Prasad, Vice President, Product Management for Sparkcentral. To learn more about Sparkcentral…
CXMB Industry Insights: Financial Services – Select Findings [INFOGRAPHIC]
Together with research partner COPC Inc., and report sponsor VXI Global Solutions, we are excited to share with you the…
2018 Predictions for the Service Leader: Part 2 – Channels
We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…
Customer Experience Leaders Share Innovative Ideas for the Next Era of CX: Customer Response Summit Chicago, September 19-21
The following is a guest blog post from Ted Hunting, VP North America Marketing at Genesys. Next month, Execs In…
Leaders to Connect at Customer Response Summit Chicago, to Create Next Level Customer Experiences For Their Brands
Industry Thought Leaders From Microsoft, Square, Amazon, and Lyft to Keynote Execs In The Know – Customer Response Summit Chicago…
