The onset of COVID-19 and the subsequent stay-at-home orders have left call centers and businesses in all industries in the…
PHOENIX, Ariz., April 29, 2020 — Global customer experience (CX) industry leader Execs In The Know (EITK) has announced the release of its CX…
Customer Engagement Live! is always one of Customer Response Summit’s most exciting and interactive events, and this year in Hollywood,…
At face value, providing seamless customer service should be the goal of every contact center. With so many technologies to…
The following is a guest post by Abhay Prasad, Vice President, Product Management for Sparkcentral. To learn more about Sparkcentral…
Together with research partner COPC Inc., and report sponsor VXI Global Solutions, we are excited to share with you the…
We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…
The following is a guest blog post from Ted Hunting, VP North America Marketing at Genesys. Next month, Execs In…
Industry Thought Leaders From Microsoft, Square, Amazon, and Lyft to Keynote Execs In The Know – Customer Response Summit Chicago…