Customer Management Professionals Archives

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- - - VIRTUAL EVENTS
      CRS – NOW VIRTUAL – Oct. 5-7
      
      CustomerCONNECT – ON-DEMAND
      
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      Data & Analytics Briefing – Irving, TX – Postponed
      
      Outsourcing Briefing – Minneapolis, MN – postponed
      
      CX Technology – SAVE THE DATE – Nov. 10
  - - VIRTUAL BRIEFING SERIES FOR COVID
      Shifting To A Work-at-Home Agent Model Quickly and Effectively – ON-DEMAND
      
      Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – ON-DEMAND
      
      Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – ON-DEMAND
      
      A View From Inside Your Outsourced Partners’ Walls – ON-DEMAND
  - - OTHER EVENTS
      Keeping Your Customer Journey Personal Amid Historic Change – September 17, 2020
      
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Community
- KNOW US
  
  Learn more about our exclusive online community for CX Leaders at top consumer brands.
- LEARN WITH US
  
  Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.
- JOIN US
  
  Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.
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- CX “Ideas Marketplace”
  
  Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.
- Thought Leadership
  
  Browse blog articles packed with the latest ideas and inspiration to raise your CX game.
- Resource Library
  
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
Supplier Engagement
About Us

Knowledge Center
Events
- - - VIRTUAL EVENTS
      CRS – NOW VIRTUAL – Oct. 5-7
      
      CustomerCONNECT – ON-DEMAND
      
      BRIEFINGS
      
      Data & Analytics Briefing – Irving, TX – Postponed
      
      Outsourcing Briefing – Minneapolis, MN – postponed
      
      CX Technology – SAVE THE DATE – Nov. 10
  - - VIRTUAL BRIEFING SERIES FOR COVID
      Shifting To A Work-at-Home Agent Model Quickly and Effectively – ON-DEMAND
      
      Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – ON-DEMAND
      
      Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – ON-DEMAND
      
      A View From Inside Your Outsourced Partners’ Walls – ON-DEMAND
  - - OTHER EVENTS
      Keeping Your Customer Journey Personal Amid Historic Change – September 17, 2020
      
      All Webinars
      
      Podcasts
Community
- KNOW US
  
  Learn more about our exclusive online community for CX Leaders at top consumer brands.
- LEARN WITH US
  
  Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.
- JOIN US
  
  Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.
Marketplace
- CX “Ideas Marketplace”
  
  Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.
- Thought Leadership
  
  Browse blog articles packed with the latest ideas and inspiration to raise your CX game.
- Resource Library
  
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
Supplier Engagement
About Us

Customer Experience Leaders Unite in Austin to Drive Service Innovation

Posted on August 17, 2016

Speakers From eBay, Hyatt, Verizon, and Electronic Arts to Keynote Execs In The Know – Customer Response Summit Austin PHOENIX,…

Shep Hyken, CIBC, Porsche & Microsoft to Keynote Execs In The Know Customer Response Summit Phoenix

Posted on February 16, 2016

PHOENIX, AZ. February 16, 2016 – The 13th Execs In The Know – Customer Response Summit will take place February…

Execs In The Know Announces Customer Response Summit Seattle

Posted on September 10, 2015

PHOENIX, AZ. September 10, 2015 – Execs In The Know, advocates for the Customer Service Professional, have announced their speaker…

Top 4 Reasons to Attend CR Summit Miami

Posted on February 3, 2015

Execs In The Know Customer Response Summit Miami is next week and this is one show in 2015 you will…

VIRTUAL EVENTS

VIRTUAL BRIEFING SERIES FOR COVID

OTHER EVENTS

CX “Ideas Marketplace”

Thought Leadership

Resource Library

VIRTUAL EVENTS

VIRTUAL BRIEFING SERIES FOR COVID

OTHER EVENTS

Tag Archives: Customer Management Professionals

Customer Experience Leaders Unite in Austin to Drive Service Innovation

Shep Hyken, CIBC, Porsche & Microsoft to Keynote Execs In The Know Customer Response Summit Phoenix

Top 4 Reasons to Attend CR Summit Miami

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