coronavirus Archives - Execs In The Know

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Events
- - - VIRTUAL EVENTS
      CustomerCONNECT – Aug. 11
      
      CRS – NOW VIRTUAL – Oct. 5-7
      
      BRIEFINGS
      
      Data & Analytics Briefing – Irving, TX – Postponed
      
      Outsourcing Briefing – Minneapolis, MN – postponed
      
      CX Technology – SAVE THE DATE – Nov. 10
  - - VIRTUAL BRIEFING SERIES FOR COVID
      Shifting To A Work-at-Home Agent Model Quickly and Effectively – ON-DEMAND
      
      Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – ON-DEMAND
      
      Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – ON-DEMAND
      
      A View From Inside Your Outsourced Partners’ Walls – ON-DEMAND
  - - OTHER EVENTS
      Fueling Growth with a Virtual Flex Service Model – July 28, 2020
      
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Community
- KNOW US
  
  Learn more about our exclusive online community for CX Leaders at top consumer brands.
- LEARN WITH US
  
  Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.
- JOIN US
  
  Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.
Marketplace
- CX “Ideas Marketplace”
  
  Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.
- Thought Leadership
  
  Browse blog articles packed with the latest ideas and inspiration to raise your CX game.
- Resource Library
  
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
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Knowledge Center
Events
- - - VIRTUAL EVENTS
      CustomerCONNECT – Aug. 11
      
      CRS – NOW VIRTUAL – Oct. 5-7
      
      BRIEFINGS
      
      Data & Analytics Briefing – Irving, TX – Postponed
      
      Outsourcing Briefing – Minneapolis, MN – postponed
      
      CX Technology – SAVE THE DATE – Nov. 10
  - - VIRTUAL BRIEFING SERIES FOR COVID
      Shifting To A Work-at-Home Agent Model Quickly and Effectively – ON-DEMAND
      
      Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – ON-DEMAND
      
      Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – ON-DEMAND
      
      A View From Inside Your Outsourced Partners’ Walls – ON-DEMAND
  - - OTHER EVENTS
      Fueling Growth with a Virtual Flex Service Model – July 28, 2020
      
      All Webinars
      
      Podcasts
Community
- KNOW US
  
  Learn more about our exclusive online community for CX Leaders at top consumer brands.
- LEARN WITH US
  
  Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.
- JOIN US
  
  Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.
Marketplace
- CX “Ideas Marketplace”
  
  Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.
- Thought Leadership
  
  Browse blog articles packed with the latest ideas and inspiration to raise your CX game.
- Resource Library
  
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
Supplier Engagement
About Us

Execs In The Know Continues to Enhance Its COVID-19 Readiness Resource Page to Help Customer Experience Leaders With Business Contingency

Posted on April 23, 2020

PHOENIX, Ariz., April 23, 2020 — Global customer experience industry leader Execs In The Know (EITK) has announced the release…

Execs In The Know Launches Second Edition of CX Insight Magazine to Focus on Business Continuity in Response to COVID-19

Posted on April 17, 2020

PHOENIX, Ariz., April 17, 2020 — Global customer experience (CX) industry leader Execs In The Know (EITK) has announced the release of Edition II…

10 Takeaways From Customer Response Summit (CRS) Hollywood, FL

Posted on March 25, 2020

The Execs In The Know (EITK) Customer Response Summit: Hollywood has come and gone and sent everyone in attendance home…

Execs In The Know Launches Virtual Briefing Series to Help CX Leaders Continue the Conversation on Navigating Global Coronavirus Impact

Posted on March 19, 2020

PHOENIX, Ariz., March 19, 2020 — Global customer experience industry leader Execs In The Know (EITK) has announced the release of its new complimentary…

Global Disruptions to Customer Service: How Top Brands Are Adapting Contingency Plans Amidst Coronavirus Concerns

Posted on March 10, 2020

Every company has a business contingency plan (BCP) – a blueprint for ensuring continuity of service when the unexpected occurs.…

VIRTUAL EVENTS

VIRTUAL BRIEFING SERIES FOR COVID

OTHER EVENTS

CX “Ideas Marketplace”

Thought Leadership

Resource Library

VIRTUAL EVENTS

VIRTUAL BRIEFING SERIES FOR COVID

OTHER EVENTS

Tag Archives: coronavirus

Execs In The Know Continues to Enhance Its COVID-19 Readiness Resource Page to Help Customer Experience Leaders With Business Contingency

Execs In The Know Launches Second Edition of CX Insight Magazine to Focus on Business Continuity in Response to COVID-19

10 Takeaways From Customer Response Summit (CRS) Hollywood, FL

Execs In The Know Launches Virtual Briefing Series to Help CX Leaders Continue the Conversation on Navigating Global Coronavirus Impact

Global Disruptions to Customer Service: How Top Brands Are Adapting Contingency Plans Amidst Coronavirus Concerns

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