2018 Predictions Archives - Execs In The Know

Knowledge Center
Events
- - - Customer Response Summits
      CRS – Hollywood, FL – Mar. 2-4
      CRS – San Diego, CA – Oct. 5-7
  - - BRIEFINGS
      Data & Analytics Briefing – SAVE THE DATE – Apr. 16
      Outsourcing Briefing – SAVE THE DATE – Jun. 10
      CX Technology – SAVE THE DATE – Nov. 10
  - - OTHER EVENTS
      IVA is the New IVR – Jan. 30
      All Webinars
      Podcasts
Community
- KNOW US
  Learn more about our exclusive online community for CX Leaders at top consumer brands.
- LEARN WITH US
  Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.
- JOIN US
  Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.
Marketplace
Supplier Engagement
About Us

Knowledge Center
Events
- - - Customer Response Summits
      CRS – Hollywood, FL – Mar. 2-4
      CRS – San Diego, CA – Oct. 5-7
  - - BRIEFINGS
      Data & Analytics Briefing – SAVE THE DATE – Apr. 16
      Outsourcing Briefing – SAVE THE DATE – Jun. 10
      CX Technology – SAVE THE DATE – Nov. 10
  - - OTHER EVENTS
      IVA is the New IVR – Jan. 30
      All Webinars
      Podcasts
Community
- KNOW US
  Learn more about our exclusive online community for CX Leaders at top consumer brands.
- LEARN WITH US
  Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.
- JOIN US
  Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.
Marketplace
Supplier Engagement
About Us

Archives

2018 Predictions for the Service Leader: Part 1 – Customer Expectations

Posted on November 13, 2017

We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…

2018 Predictions for the Service Leader: Part 2 – Channels

Posted on November 20, 2017

We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…

2018 Predictions for the Service Leader: Part 3 – Operations

Posted on November 27, 2017

We surveyed a number of customer service/experience leaders, from many of today’s leading brands, in our community to get their…