The Many Ways to Experience CRS

The Summit is Powered by Community

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Immerse yourself in a community of CX leaders, innovators, and trailblazers. CRS brings together the best in customer experience, offering unparalleled opportunities to engage with top brands, industry experts, and forward-thinking peers.

Having fun at CRS is an essential part of the experience. Join us at our Early Arrival Networking Nightcap, Welcome Reception, and our highly anticipated Evening Event to unwind, network, and enjoy live entertainment and curated culinary options.

Tracy Sedlak
Senior Vice President,
Customer Success

John Caldwell
Senior Director
Team Member Service Centers
Renee Horne
Chief Marketing & Customer
Experience Officer
Tom McCormick
Senior Director
of Operations

What Attendees Are Saying About Their CRS Experience

This is one of the most amazing conferences. CRS is where you have intimate interactions with the best of the best in the industry, who are all trying to drive incredible customer experiences.

– Carolyne M. Truelove, Vice President, Reservations and Service Recovery, American Airlines

 

If I only go to one conference a year, it will always be CRS.

– Traci Lamm, Senior Director, Customer Support, Forbes Media

Best conference I’ve ever attended, and I can’t wait to continue participating in these events.

– Danielle Beneduce Valente, Senior Director, Partner Outsourcing, Toast

 

CRS is a must-attend event for anyone looking to gain insight into emerging market trends. The knowledge gained and connections made are invaluable. I highly recommend this event if you are serious about moving your contact center to the next level.

-Sean Hostetler, Senior Workforce Manager, The Home Depot

 

This was my first CRS event, and this community immediately welcomed me. These are leaders in similar roles trying to do their best for their Customers, Team, and Company. Everyone I met was friendly and helpful – no egos.

– Janet Stats, Managing, Director of Sales and Customer Support, U-HAUL 

 

I love how this event doesn’t just present to the participants. It challenges us to think differently, share experiences, and learn from each other in a way that no other conference does.

– Kelley Cutforth, Vice President of Customer Service, Chegg, Inc.

 

Let’s Shape the Future of CX — Together

CRS is more than just a conference. It’s an experience like no other.

 

Our event app is your ultimate conference companion, designed to make every moment count. Easily book meetings with thought leaders from our Innovations Lab Partners and chat in-app to finalize details. Stay in the know with real-time updates, session reminders, and event highlights—all in one place.

AI-powered matchmaking helps Corporate Brand Leaders connect with the right peers based on shared interests, while seamless QR code scanning and badge exchange put you in control of networking. Plus, with a personalized agenda at your fingertips, you’ll never miss a session that matters.

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