Let’s Shape the Future of CX — Together

CRS is more than just a conference. It’s an experience like no other.

We’re thrilled to introduce the new CRS event app, designed to enhance your conference experience. Whether connecting with industry peers, engaging with speakers and attendees, or managing your schedule, our app is your all-in-one tool for maximizing your time at CRS.
 

  • Stay Updated in Real-Time: Never miss a session, meeting, or announcement with event highlights delivered straight to your phone.
  • Effortless Networking: Corporate attendees can easily connect with fellow attendees before, during, and after the event.
  • Seamless Contact Exchange: Instantly capture an attendee’s contact details by scanning their QR code, adding a personal note, and accessing your new connections anytime within the app.
  • Easy Navigation: Intuitive tools and a powerful search bar make finding featured sessions, speakers, attendees, and venue locations easier than ever.
  • Personalize Your Profile: Set your interests and connect with like-minded attendees.
  • Build Your Agenda: Create a personalized schedule, complete with event updates, so you’re always in the know.
  • Centralized Convenience: From event details to your tailored agenda and conference venue map, everything you need is just a tap away.

Get ready to elevate your CRS experience. App launching soon!

Network with the Best in CX

CRS is Powered by Community

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Immerse yourself in a community of CX leaders, innovators, and trailblazers. CRS brings together the best in customer experience, offering unparalleled opportunities to engage with top brands, industry experts, and forward-thinking peers.

Having fun at CRS is an essential part of the experience. Join us at our Early Arrival Networking Night Cap, Welcome Reception, and our highly anticipated Evening Event to unwind, network, and enjoy live entertainment and curated culinary options.

What Attendees Are Saying About Their CRS Experience

This is one of the most amazing conferences. CRS is where you have intimate interactions with the best of the best in the industry, who are all trying to drive incredible customer experiences.

– Carolyne M. Truelove, Vice President, Reservations and Service Recovery, American Airlines

 

If I only go to one conference a year, it will always be CRS.

– Traci Lamm, Senior Director, Customer Support, Forbes Media

Best conference I’ve ever attended, and I can’t wait to continue participating in these events.

– Danielle Beneduce Valente, Senior Director, Partner Outsourcing, Toast

 

CRS is a must-attend event for anyone looking to gain insight into emerging market trends. The knowledge gained and connections made are invaluable. I highly recommend this event if you are serious about moving your contact center to the next level.

-Sean Hostetler, Senior Workforce Manager, The Home Depot

 

This was my first CRS event, and this community immediately welcomed me. These are leaders in similar roles trying to do their best for their Customers, Team, and Company. Everyone I met was friendly and helpful – no egos.

– Janet Stats, Managing, Director of Sales and Customer Support, U-HAUL 

 

I love how this event doesn’t just present to the participants. It challenges us to think differently, share experiences, and learn from each other in a way that no other conference does.

– Kelley Cutforth, Vice President of Customer Service, Chegg, Inc.

 

Tracy Sedlak
Senior Vice President,
Customer Success

 John Caldwell
Senior Director
Team Member Service Centers
 Renee Horne
Chief Marketing & Customer
Experience Officer
 Tom McCormick
Senior Director
of Operations

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