10 Things We Learned at CRS Denver
During our recent Customer Response Summit, we held a session called Customer Engagement LIVE! Coveo was honored to join the…
Tag Archives: CR Summit Denver
How to Increase Your Virtual Agent’s Customer Support Resolution Rate
The following is a guest blog written by Joey Greenwald, Senior Director of Marketing, Directly. Creating a truly…
How Will The Gig Economy Help Us Rethink Customer Support In The Digital Age?
The following is a guest blog written by Paula Kennedy, Vice President at Concentrix As the business world ups its…
What Is “Adaptive Change” and Why It Matters for Support Leaders
The following is a guest post written by Jennifer MacIntosh, VP of Customer Experience at Coveo “The best-laid plans…
More Important Than Ever: Coaches Must Be Leaders
The following is a guest post written by Melissa Pollock, Customer Success Leader for AmplifAI, and Jim Rembach, President of Call…
Customers Are Happier When Agents and Bots Work Together…But So Are Agents
The above chart shows that, of Helpshift customers, distinct messages sent by chatbots increased by 35% from Q1 to Q2.…
Why Automation in Customer Support Can Be A Slippery Slope
The following is a guest post written by Edmund Ovington, VP Global Alliances, Unbabel When people talk about automation,…
The Operations Flywheel: Why You Should Adopt a Formal Methodology for Continuous CX Improvement
The following is a guest post written by Andrew Kortina, Co-Founder and Co-CEO of Fin Analytics The ‘Operations Flywheel’…
