This is your chance to share your thought leadership and connect with the most progressive brands in the industry. Get ready for a full day of learning, sharing, networking, and engagement, all aimed at driving innovation in customer experience.
The Briefing will move beyond the basics to cover a range of Outsourcing topics, including:
- Nearshoring/offshoring strategies and impact sourcing as it relates to long-term cost savings, improved brand loyalty, and reliable service delivery.
- What it takes to reach a ‘gold standard’ of operational excellence while maintaining CX in the brand promise.
- Cultural immersion, engagement, and finding cultural alignment to protect and enhance brand reputation.
- Outcome-based contracts and incentives.
- RFP criteria such as cost, infrastructure and data security, strategic fit, economic and political stability, and talent availability.
- And more …
During this event, you’ll be part of a community that embraces and explores new capabilities and solutions to shape the future of Outsourcing.