fbpx
  

COMPASSIONATE LEADERSHIP IN A TIME OF CRISIS

Streamed and Recorded Friday, May 7, 2021

 

Over half the support, services, and call centers in the world are located in India, making the humanitarian crisis happening there an especially personal one to the CX community.

 

HOW CAN YOU JOIN FORCES WITH YOUR FELLOW CX LEADERS AND LEAD WITH HUMANITY?

Submit Your Ideas On How To Lead With Humanity

We’re collecting actionable ideas from our CX community to create a go-to resource. The document will be shared at an upcoming thought leadership discussion on Friday May 7th.

Here are a few ideas already submitted:

  • Be careful not to (even unintentionally) drive requirements requiring undesired overtime or irregular hours.
  • Proactively relax SLAs and deliverables.
  • Consider a stipend to cover whatever is needed to have one less thing to worry about.
  • Allow and plan for time off to get vaccinated.
  • Host listening sessions with leadership to better understand and empathize with the situation.
  • Start your day with a huddle – create a space to grieve for people they’ve lost, pray for people who are ill, and give gratitude if you and your family are doing well.
  • Don’t assume no news is good news — just because people are not sharing their struggle/grief, doesn’t mean all is well.
  • Restrict meetings with India between 3:30 PM – 4:30 AM UTC / 11:00 AM – 12:30 AM EDT

SUBMIT YOUR IDEAS

AWARENESS

ACTION

MORE RESOURCES COMING SOON…

DOWNLOAD THE RESOURCE DOCUMENT

  

The power of the community is in our ability to come together for collective experience and idea-sharing so please respond with your ideas and insights. Whether you have your own team on the ground or are working with a 3rd party, we must work together to manage through this crisis by leading with empathy, understanding, and support.

WATCH OUR LINKEDIN LIVE PANEL

Click Here to Watch

We put together a panel of experts, both on the ground in India, and managing from the US, to learn how we can help make a difference. Please join us for this deeply important and timely conversation. Bring your knowledge, your ideas, and your empathy.

MEET THE PANELISTS