A CX Leadership Event
Celebrating 15 Years of CX Excellence

Join us in San Diego, California · September 17–19, 2025
Leaders Learning from Leaders Since 2010

What began as a small gathering of passionate leaders has grown into a thriving community; one where CX leaders from the world’s leading brands come together to ignite ideas, exchange hard-earned insights, challenge the status quo, and collaborate on the future of customer experience.

This year, we celebrate 15 years of elevating CX through real conversations, lasting connections, and bold thinking. And while we’re proud of the journey so far, we’re even more energized about what’s ahead. Join us as we collectively shape the future of CX: grounded in curiosity, courage, and connection.

Come discover why attendees are saying if they could “attend only one conference a year, it will always be CRS.”

CRSC Keynote

Inspiring Keynotes
Hear from inspiring CX leaders from the world’s top brands as they take the main stage to share bold ideas, real-world strategies, and the powerful lessons that shaped them. These keynote sessions are designed to spark new thinking and fuel your next bold move.

Panel Discussions
Mainstage panels bring together CX leaders for candid conversations on today’s most pressing challenges and emerging opportunities. Expect diverse perspectives, honest insights, and real-world experiences—all aimed at helping you lead with greater clarity and impact.

Breakout Sessions
From hands-on Workshops and expert-led Tech Forums to Shop Talks and Moments of Brilliance, these breakout sessions are designed to spark new ideas, tackle challenges, and give you actionable takeaways you can bring back to your team and implement immediately.

Impactful Case Study
The mainstage case study brings a partner and their customer to share a real-world success story. You’ll get an inside look at the strategies and outcomes that drove measurable impact, proving what’s possible when the right solutions meet the right challenges.

Networking Nightcap
Our Networking Nightcap is an easygoing social evening designed for early arrivers to relax, connect, and meet fellow attendees before the conference kicks off. Casual vibes, great conversations, shared laughs, and a chance to start building meaningful connections.

Opening Day Sessions
Opening Day sessions offer early engagement with CX peers and a focused deep dive into a specific topic. Each 60-minute session is designed with clear learning objectives, interactive discussions, and dynamic exercises, demos, or lively exchanges.

Welcome Reception
Join us to officially kick off the Summit at our Welcome Reception, an unforgettable evening of connection, conversation, and celebration that sets the tone for an inspiring week ahead.

Innovations Lab & Cocktail Hour
Explore interactive demos and concepts showcasing real-world CX applications. This environment is the perfect place to exchange ideas, gain fresh insights, and connect over great food and cocktails.

Evening Event
Close out Opening Day with an unforgettable night of live music, great food, and better company. Relax, connect, and celebrate with fellow CX leaders before the final day.

Keynote Speakers

Maureen Barnett

Fanatics
Maureen Barnett
Vice President, Global Fan Experience
Fanatics

Kimberly Dorsett

Truist
Kimberly Dorsett
Executive Vice President, Head of Truist Care Centers
Truist

Dawn Spring

Peloton
Dawn Spring
Senior Vice President, Global Member Support
Peloton

Travis Brown

CCV
Travis Brown
Senior Director, Campus Teams
CCV

See All Speakers

Keynote Spotlight

Senior Vice President, Global Member Support

Why Attend

Connect with brands leading the way in customer experience.
There’s nothing quite like CRS.

 

WHERE LEADERS COME TO INNOVATE

  • LEARN

    Let San Diego set the stage for inspired thinking, creativity, and learning.

  • SHARE

    Our interactive sessions are designed for meaningful dialogue, direct access to expert insights, and actionable answers.

  • NETWORK

    Expand your “Friends in CX” list with top leaders from the world’s biggest brands.

  • ENGAGE

    Our inclusive format allows you to interact with and learn directly from your CX peers.


Brands That Have Attended Past Events

  • Partner with us!

    By partnering with Execs In The Know, you can enhance your organization’s visibility and connect with prospects, clients, and peers in multiple, impactful ways. To learn more about opportunities at CRS San Diego, click the Contact Us button today!

  • Contact Us

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