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OUTSOURCING BRIEFING

An Execs In The Know Virtual Event
December 10, 2020

A CANDID DISCUSSION ON OUTSOURCING STRATEGIES FOR CUSTOMER EXPERIENCE

  

OVERVIEW

Changing dynamics in today’s business environment is forcing the hand for business preparedness and contingency planning giving CX leaders across the world a new perspective on vendor management and service channels. This year’s Outsourcing Briefing could never be more important as we head into the winter months with a possible threat of another COVID-19 surge. Are you prepared? Have you armed yourself and your organization with the information you need to optimize an outsourcing strategy? This unique, 2-hour Virtual Outsourcing Briefing combines panel discussion with audience interaction. This year’s panel features Kimberly Wick from Target Corporation. Kimberly will be joined by leaders from several of our expert partners to address all your pressing topics.

Don’t miss out on these powerful discussions.

 

OUTSOURCING TOPICS

Looking to optimize your outsourcing strategy within your organization? Join us alongside our panel of outsourcing experts and your leadership peers for two-hours of can’t-miss learning, sharing, networking, and engagement to drive innovation in CX, leveraging outsourcing best practices. We will address the biggest topics trending in our community through outsourcing topics sourced directly from registered attendees in advance. Some possible discussion topics of the day could include:

  • A new perspective on reasons to outsource
  • Considerations for data security and fraud prevention
  • Geographical placement of work
  • Establishing a strong partnership
  • How technology plays a role
  • Predictions for the future

  • WHO SHOULD ATTEND

    Attendees should include corporate executives that are focused on the operational strategy and execution of customer care. This will include those who are currently using or considering using Outsourcing in their CX strategy.

  • register now

    By registering/submitting this form, you agree to receive communications from Execs In The Know, LLC. (Data Administrator). I can withdraw my consent at any time. The data will be processed until the consent is withdrawn. The administrator processes data following the privacy policy. I have the right to access, rectify, delete, or limit the processing of the data, the right to object, the right to submit a complaint to the supervisory authority or transfer the data. In addition, you agree to have your contact information, including email, passed on to our sponsors for the purpose of marketing emails and follow-up based on your interests.


THE AGENDA

DAY 1: DECEMBER 10, 2020

8:30 – 8:45 AM PST Welcome & Kickoff 
8:45 – 9:15 AM PST Outsourcing Panel & Collaboration
9:15 – 9:45 AM PST Outsourcing Panel & Collaboration
9:45 – 9:55 AM PST Break
9:55 – 10:25 AM PST Outsourcing Panel & Collaboration
10:25 – 10:30 AM PST Wrap Up

 

DAY 2: DECEMBER 11, 2020

8:30 – 10:00 AM PST Corporate Only Roundtable

Join us to explore Outsourcing best practices, challenges, solutions, and more. Execs In The Know’s Chad McDaniel along with Kimberly Wick from Target Corporation will be kicking off the event by setting the stage for the three highly engaging outsourcing topics, defined by you! When you register, you will provide your top three most pressing challenges and/or opportunities for discussion and your input will drive the agenda.

For each outsourcing topic, you will gain perspectives and insights from a panel of CX experts and then join them in an interactive discussion along with other CX brand leaders.

Join us on day-one for this two-hour deep-dive conversation to help inspire your innovation and give you insights to propel your strategies.

And then day-two, we will regroup for a 90-minute, corporate-only virtual roundtable discussion to further explore and discuss the takeaways.

Don’t miss this powerful solution-focused event full of learning and sharing.

December 10, 2020: 8:30 – 10:30 AM PST

register now

By registering/submitting this form, you agree to receive communications from Execs In The Know, LLC. (Data Administrator). I can withdraw my consent at any time. The data will be processed until the consent is withdrawn. The administrator processes data following the privacy policy. I have the right to access, rectify, delete, or limit the processing of the data, the right to object, the right to submit a complaint to the supervisory authority or transfer the data. In addition, you agree to have your contact information, including email, passed on to our sponsors for the purpose of marketing emails and follow-up based on your interests.

PARTICIPATING CX BUSINESS PARTNERS