San Diego Keynote Speakers

Execs in the Know is pleased to announce Tom Weiland, Vice-President of Global Customer Service -Amazon, Jasmine Green, Vice President, Chief Customer Advocate, Nationwide Insurance and Dan Balistierri Vice President, Global Service & Experience, MasterCard as the Featured Speakers for the Customer Response Summit -San Diego, February 3rd-5th, 2014.

Tom Weiland Vice-President of Global Customer Service Amazon Click here for bio

Jasmine Green Vice-President, Chief Customer Advocate Nationwide Insurance Click here for bio

Dan Balistierri Vice President- Global Service & Experience MasterCard Worldwide Click here for bio

Tom, Jasmine and Dan join a speaking faculty of Brands that are committed to adopting emerging channels and providing a superior Customer Experience for the Connected Consumer. The faculty includes:

The Summit will also feature the release of our 2013 Customer Experience Benchmark Study with our research partners at Digital Roots. This in-depth study will explore how Brands are adapting, implementing and planning for emerging channels in their Customer Care strategies.

In addition, the Summit will feature a one day pre- conference training seminar developed and delivered by the International Customer Management Institute (ICMI) that will focus on the “Foundations for the Future Customer Experience Center.” The Customer Experience Management Training seminar will be facilitated by ICMI co-founder, Brad Cleveland.

Additional Links: ICMI Training Download Agenda View our speakers Link

Join The Conversation with Execs In The Know:

Chad McDaniel
President
Execs In the Know – A Division of M.E.R. Inc.
866-991-3555 (toll-free)
[email protected]
www.execsintheknow.com
www.customerresponsesummit.com