Artificial Intelligence for CX: Exploring Consumer Perceptions
Curious about what consumers have to say when it comes to the use of artificial intelligence (AI) as it applies to customer experience (CX)? If so, the Execs In The Know research team has you covered with an all-new report dedicated to exploring consumer perspectives on the use of AI for CX.
Artificial Intelligence for CX: Exploring Consumer Perceptions features over 30 pages of consumer-based surveying results representing diverse views and opinions, this targeted report explores consumer awareness, adoption practices, experiences, and concerns when it comes to brands utilizing AI for customer care.
Included in the report is a special section dedicated to exploring the differences in consumer opinion among two specific cohorts: consumers with basic awareness of AI and those without. Interestingly, those with less awareness seemingly have higher rates of acceptance, positivity, and preference for of AI-powered solutions when compared to consumer with higher levels of awareness regarding AI.
This report was developed and produced in partnership with Gladly.
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