On-Demand Webinar


How Automated Testing and Monitoring Assures Seamless Customer Journeys

A single customer journey depends on a complex set of technologies working together, which can make it difficult to detect and fix issues quickly.  To assure flawless customer experiences across all voice and digital channels, many organizations are automating the testing and monitoring of customer journeys.

Join us on April 8 (1:00 PM ET) for a special webinar where Linda Chen, CMO and General Manager at Cyara and special guests Robert Sullivan, Vice President of Technology Shared Services at Agero and Bouchra Galluccio, VP of Healthfirst Portfolio Leadership discuss the advantages of automation.

During this webinar, our panel will discuss how automation can help: 

  • Simulate and test real-world customer interactions coming into the contact center
  • Dramatically reduce the risk and costs of exposing customers to CX issues
  • Improve inquiry resolution in self-service channels like IVR, SMS, and webchat
  • Increase the pace of CX innovation
  • Assure seamless customer journeys end-to-end

Meet Our Speakers

Linda Chen
CMO & General Manager

Linda brings 20 years of marketing and leadership experience across a variety of top-tier multinational branded companies and B2B enterprise SaaS companies. She has blended experience working as a marketing leader in both large and small organizations. Prior to Cyara, Linda was the EVP of Marketing and Strategy at EquilarShe was also VP/GM at Deem, Inc. Linda also spent more than 10 years at Intuit, where she led marketing and customer support for the company’s Small Business mobile and SaaS solutions, QuickBooks, and Quicken. Earlier in her career, she drove global marketing for Crest toothbrushes at Procter & Gamble and graduated from the Technical Leadership Program at GE.


Robert Sullivan
Vice President, Technology Shared Services

Bob Sullivan leads Agero’s Technology Shared Services organization.  This includes Cloud Operations, Data Networking, Site Reliability, Cyber Security, End User Services, IT Procurement/FINOPS, and Telecommunications teams.  Bob is the executive tasked with delivery of highly reliable IT solutions within this life safety organization. Prior to joining AgeroBob held several roles at eGain (after their acquisition of Exony) including Director of Technical Account Manager, Director of Sales, and Director of Professional Services.  He joined Exony from Stream where he headed Global Telecommunications.  



Bouchra Galluccio
VP of Healthfirst Portfolio Leadership – DevOps and Quality Engineering

Bouchra currently serves as the VP of Portfolio Leadership in charge of DevOps and Quality Engineering at Healthfirst, New York’s largest not-for-profit health insurer with 1.6 million members.  In her current role, she is responsible for leveraging latest technologies and new digital delivery frameworks to drive business growth, quality as well as efficiencies. Prior to Healthfirst, Bouchra held transformative leadership positions at leading hospitality, financial and re-insurance companies. 



Chad McDaniel
Execs In The Know

Chad McDaniel is a well-known advocate for the Customer Management Executive. He works tirelessly to showcase the success of today’s Customer Executive.

Execs In The Know believes that advancements in customer success are created when leaders share experiences, outlooks and insights – “Leaders Learning From Leaders.” Our mission is to provide measurable value to the corporate customer executive, by delivering customer experience improvements, in an efficient and effective manner.

Execs In The Know connects customer professionals to valuable content, thought leadership, industry insight, peer-to-peer collaboration and networking opportunities. We support the customer professional in a live format by hosting national events (Customer Response Summit) and conducting a series of Executive Think Tanks.