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THIS EVENT HAS CONCLUDED


      

    Join Us Live in the Dallas – Fort Worth, Texas Area

    On November 2, 2023, we’ll be delving into the most pressing topics and chart the course for the future of Outsourcing.

    Hilton Corporate Office
    15305 Dallas North Tollway, Addison, TX 75001

    As a CX leader, you’ll walk away with valuable insights and connect with industry experts and your CX peers on the opportunities, drivers, trends, and industry-specific challenges.

    Register now to secure your spot. Together, we can shape the future of Outsourcing.

    REGISTRATION CLOSED
    (End-User Corporate Brands Only)

      

    Outsourcing Topic Highlights

    In the ever-evolving world of Outsourcing, change is the only constant. As we approach 2024, we find ourselves in an intriguing state of flux. This Briefing is for CX leaders, by CX leaders. Whether you’re focused on leveling up, shifting your CX focus, or vetting a new BPO, this is the place to have those critical conversations with your peers.

    The Executive Briefing will cover a range of Outsourcing topics, including:

    • Nearshore, offshore, hybrid, and Geo markets: Exploring the right combination for your organization.
    • Shifting sands of the complex consumer landscape: The generational divide.
    • Contracts, Budgets, and ROI: How are organizations adjusting budgets, maintaining internal operations, adjusting to the impacts of AI, and relying on BPOs to meet structured service-level agreements?
    • Designing the customer journey to agent success: Are your outsourced agents working from home or in physical locations? What’s your corporate strategy? How does Outsourcing fit into the ever-changing labor market?
    • Improving BPO/Vendor Relationships: Cultural alignment in selecting Outsourcing partners. How are brands leveraging and strengthening resources?

    Meet Your Hosts

    Click to read their bio.


    WHO SHOULD ATTEND

    Attendees should include corporate executives focused on the operational strategy and execution of customer care. This includes those currently using or considering Outsourcing solutions in their CX strategy. Vendor attendance at this event is limited to the participating panelists.

    If you’re a vendor (provider of CX services/solutions), please get in touch with us at [email protected] to learn how to get involved.

    THE AGENDA

    8:30 AM - 4:00 PM CT

    Don’t miss out on this opportunity to join us to discuss Outsourcing CX: Navigating Today’s Top Challenges and What’s Coming. Secure your spot today.

    REGISTRATION CLOSED
    (End-User Corporate Brands Only)

    Meet Your Expert Panelists

    Click to read their bio.


    ABOUT OUR PARTICIPATING PARTNERS

    Click to read company description.


    • INTERESTED IN BEING A SPONSORING BUSINESS PARTNER?

      Sponsors include solution providers – vendors, BPOs, software companies, etc.