Join Us Live in the Dallas – Fort Worth, Texas Area
On November 2, 2023, we’ll be delving into the most pressing topics and chart the course for the future of Outsourcing.
Hilton Corporate Office
15305 Dallas North Tollway, Addison, TX 75001
As a CX leader, you’ll walk away with valuable insights and connect with industry experts and your CX peers on the opportunities, drivers, trends, and industry-specific challenges.
Register now to secure your spot. Together, we can shape the future of Outsourcing.
In the ever-evolving world of Outsourcing, change is the only constant. As we approach 2024, we find ourselves in an intriguing state of flux. This Briefing is for CX leaders, by CX leaders. Whether you’re focused on leveling up, shifting your CX focus, or vetting a new BPO, this is the place to have those critical conversations with your peers.
The Executive Briefing will cover a range of Outsourcing topics, including:
Click to read their bio.
Co-Founder and President Chad McDaniel, President of Execs In The Know, is a well-known advocate for customer experience best practices. He works tirelessly to showcase the success of today’s CX Executive.
Attendees should include corporate executives focused on the operational strategy and execution of customer care. This includes those currently using or considering Outsourcing solutions in their CX strategy. Vendor attendance at this event is limited to the participating panelists.
If you’re a vendor (provider of CX services/solutions), please get in touch with us at firstname.lastname@example.org to learn how to get involved.
8:30 AM - 4:00 PM CT
Don’t miss out on this opportunity to join us to discuss Outsourcing CX: Navigating Today’s Top Challenges and What’s Coming. Secure your spot today.
Click to read their bio.
Bill Colton is the Co-Founder and CEO of Global Telesourcing, a premium provider of digital and voice customer experience and sales solutions for some of the largest and most recognizable brands in the US. Using native-speaking English agents who spent their formative years living in the US, their workforce is as bi-cultural as they are bi-lingual. Global Telesourcing serves clients from centers in both Monterrey and Leon, Mexico, as well as work-from-home.
Kory Laszewski currently serves as Vice President, Customer Experience (CX) Innovation at TELUS International where he is responsible for the development and growth of a global client base consisting of some of the world’s most disruptive brands. As a veteran of the BPO industry, Kory has dedicated more than 25 years of his career supporting virtually every aspect of customer experience innovation from design, to build, to deliver. Over the years, he has helped clients realize CX efficiencies when it comes to expanding their global CX operations, adding automation and digital technologies into their CX portfolios, and most recently, ensuring that work-from-home CX programs are delivered to the highest standards.
Click to read company description.
Global Telesourcing is a premium provider of digital and voice customer support services utilizing native-level English and Spanish agents serving Fortune 1000 US companies. The company is headquartered in Arlington, Virginia and operates contact centers in Monterrey and Leon, Mexico.
Learn more: www.globaltelesourcing.com
TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital and AI solutions to enhance the customer experience (CX) for global brands. The company’s integrated solutions span digital strategy, innovation, consulting and design, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners across strategic industry verticals, including tech and games, communications and media, ecommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality.
Learn more: telusinternational.com