“Having been an Execs In The Know customer for several years, I’m a strong supporter of what the EITK team has built,” said Greene. “I’ve seen their commitment to customer experience firsthand, as well as the positive impact they have made on the CX community. I’m extremely excited to now be a part of the EITK family.”

“My primary goal will be to help customer experience professionals connect and discover innovative, cutting edge best practices to help them do their jobs more effectively.”

Greene comes to EITK with three-and-a-half years of experience in the BPO field and over fifteen years’ experience in research and technology.

“I intend to apply my customer experience, writing and research background to help grow EITK and serve the Execs In The Know customer base,” said Greene.  “I plan to reach out to our customers to help better understand their needs, wants and challenges. My goal will be to use our communities’ feedback to continue to grow and improve service offerings that can help our community effectively meet their own internal business goals. “

Greene can be contacted at errol@execsintheknow.com and at 404-805-3923.

About Execs In The Know

For over 15 years, Execs In The Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals, dedicated to enhancing the customer service industry. Execs In The Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Their largest event, Customer Response Summit, takes place twice a year, uniting executives from many of today’s leading brands, to create impactful connections and share actionable insights.

Learn more at www.execsintheknow.com.

Media Contact:

Alyssa Pitura
info@execsintheknow.com

The post Execs In The Know Hires Errol Greene as Vice President Advocacy Marketing Solutions appeared first on Execs In The Know.

The 2014 Corporate Edition of the CXMB Series includes key analytics on customer experience, segmented by channel of care. Sections of the report include Operational and Strategic Insights, Team Composition, Fortune 500 Findings, and Connected Consumer Comparisons to name a few. Brands that participated in this year’s survey include FedEx, Deloitte, Costco Wholesale, UPS, CIBC, TXU Energy and many more.

“We are so excited to host our 11th Customer Response Summit, February 8-10, in Miami, Florida. This year’s show is going to be something really special,” said Chad McDaniel, President and CEO of Execs in the Know. “We have some amazing industry leaders from brands like Amazon and General Motors, who are going to enlighten and engage their peers, on hot industry trends and areas of focus for customer care in 2015. The release of our full 2014 Corporate Edition of the CXMB Series (which coincides with the Summit) also offers a great deal of insight on the customer experience and sparks innovative ideas for the future of the connected consumer.”

To download the summary, visit this link. To learn more and register for Customer Response Summit Miami, visit https://execsintheknow.com/events/crs-miami/.

To download past editions of the CXMB Series, visit https://execsintheknow.com/resources/.

About Execs In The Know

For over 15 years, Execs In The Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 40,000 Customer Experience Professionals. Execs In The Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Examples of this can be seen at their Customer Response Summit events, roadshows, webinars, workshops, Blog Talk Radio segments, Industry Benchmarking Series, blogs, thought papers, and social communities.

To learn more about Execs In The Know, visit http://execsintheknow.com/. For more information on their Customer Management Recruitment Solutions, visit http://www.justcareers.com/.

About Digital Roots

Digital Roots is changing the game of customer relationship management in social media with proprietary software and a simple objective — to help brands establish roots in a digital world. Since 2009, they’ve used their passion to position brands everywhere customers communicate online, so they can build relationships and improve business results. Their dedication to innovation and excellence is reflected in everything they do, from their customized products to their end-to-end program management. Digital Roots aims to connect relevant brands with their customers and prospects… whenever, and wherever they are talking online.

As more businesses leverage social media channels for PR, marketing and customer care, the need for efficient, effective social CRM products and services is increasing. Digital Roots helps companies realize and boost the results they need and want for increasing revenue, improving retention and protecting their reputation.

For more information, visit http://digitalroots.com/.

Media Contact
Alyssa Pitura
Director of Marketing and Brand Experience
alyssa@execsintheknow.com
www.execsintheknow.com
@ExecsInTheKnow

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The post Execs In The Know & Digital Roots Release Summary of Customer Experience Management Benchmark Series – 2014 Corporate Edition appeared first on Execs In The Know.