WINNIPEG, MANITOBA. March 3, 2015 – Chad McDaniel, President at Execs In The Know, will be moderating the webinar, “If it’s Broken fix it. Mending Broken Customer Journeys Through Digital Transformation,” Thursday, March 19, 2015 from 1:00-2:00 EDT. Daniel Hong, Senior Director of Product Marketing Strategy, will be speaking on behalf of customer engagement software andservices provider, [24]7 Inc. Yogena Austin, Sr. Business Web Analyst, Web Technology/Salesforce Team at Duke Energy, the largest electric power holding company in the United States, will also be a speaker in the webinar.

The webinar will explore how to identify and mend broken customer journeys, often caused by automation, escalation, and channel crossing. It will touch on topics like virtual agents, intelligent chat, visual IVR, customer effort, tracking metrics and analytics, and digital engagement solution technologies, to help create a next generation customer journey.

“Having a seamless customer experience works hand-in-hand with driving customer satisfaction and loyalty,” said Chad McDaniel. “[24]7 Inc. and Duke Energy have a wonderful partnership story to share, that highlights how they were able to address their own customer journey mapping concerns and the exact deployment models used to correct them.”

To register for the webinar visit https://attendee.gotowebinar.com/register/4869604323173159682.

About Execs in the Know

For over 15 years, Execs in the Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals. Execs in the Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Examples of this can be seen at their Customer Response Summit events, roadshows, webinars, workshops, Blog Talk Radio segments, Industry Benchmarking Series, blogs, thought papers, and social communities.

To learn more about Execs in the Know, visit www.execsintheknow.com. For more information on their Customer Management Recruitment Solutions, visit www.justcareers.com.

About [24]7 Inc.

[24]7 makes customer service and sales simple. Our platform and applications use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises. We do this over 2.5 billion times a year for the world’s leading companies. [24]7’s platform enables an omnichannel interaction experience. We connect customer interactions across an enterprise’s web, mobile, chat, social, and phone channels. It’s all in real-time and in the cloud. Our solutions drive immediate business results. We increase revenues, reduce service and sales costs, and create more satisfied customers. [24]7 serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries. [24]7 is noted by Forbes as one of America’s Most Promising Companies. [24]7 is a trademark of 24/7 Customer, Inc. [24]7 is based in Campbell, California. For more information, visit: www.247-inc.com.

[24]7 is a trademark of 24/7 Customer, Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.

About Duke Energy

Duke Energy makes life better for millions of people every day by providing electric and gas services in a sustainable way – affordable, reliable and clean.

Duke Energy is the largest electric power holding company in the United States, supplying and delivering energy to approximately 7.2 million U.S. customers. They have approximately 57,500 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida – and natural gas distribution services in Ohio and Kentucky. Their commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets.

Headquartered in Charlotte, N.C., Duke Energy is a Fortune 250 company traded on the New York Stock Exchange under the symbol DUK.

Media Contact
Alyssa Pitura
Director of Marketing and Brand Experience
alyssa@execsintheknow.com
www.execsintheknow.com
@ExecsInTheKnow

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The post Mending Broken Customer Journeys Through Digital Transformation Webinar appeared first on Execs In The Know.

Thursday, March 19th at 12:00 PM CDT. 

Experiences are connected.
Conversations are continuous.
Context must be persistent.

In a world where 90% of interactions cross devices during a single journey, and 81% use three channels to engage with customer service, how do we ensure our customers are experiencing a seamless transaction? In this session, we will explore how to identify and mend broken customer journeys, often caused by automation, escalation, and channel crossing.

Duke Energy, the largest electric power holding company in the United States, supplying and delivering energy to approximately 7.2 million U.S. customers, will give insight into their strategic vision for digital customer engagement. You will learn how partnering with customer engagement software and services provider, [24]7 Inc., allowed them to optimize their customer journey, improve customer loyalty, increase customer satisfaction, and gain a competitive advantage.

Don’t miss the engaging discussion and best practices shared on the following topics:
– Next generation customer journeys
– Digital engagement solution technologies
– Virtual agents
– Intelligent chat
– Visual IVR
– Customer Effort
– Tracking Metrics & Analytics
– Deployment Models

Join speakers Chad McDaniel from Execs In The Know, Daniel Hong from [24]7 Inc., and Yogena Austin from Duke Energy for this live webinar.

Register today!

The post NEW WEBINAR: If it’s Broken, fix it. Mending Broken Customer Journeys Through Digital Transformation appeared first on Execs In The Know.