PHOENIX, AZ. August 17, 2016 – Advocates for Customer Experience Professionals, Execs In The Know, have announced the speaker roster for their next executive gathering – Customer Response Summit (CRS) Austin. CRS Austin will take place September 18-20, 2016, at the JW Marriot Austin, in Austin, TX. Topics such as humanizing digital commerce, multichannel, holiday lessons, digital strategies, analytics, employee engagement, technology, and more will be discussed. The Summit will include keynote speakers from eBay, Hyatt, Verizon, and Electronic Arts.

CRS Austin is a gathering of customer experience leaders, across a broad spectrum, focused on working together to improve the customer care industry, and create innovative experiences for their respective brands. Highlights of the Summit include a behind-the-scenes tour of the Electronic Arts Austin location and the release of the Customer Experience Management Benchmark Series 2016 Consumer Report, a joint effort between Execs In The Know and COPC Inc.

“Customer Response Summit truly serves as a “think tank” for the corporate community of customer executives,” said Chad McDaniel, President and CEO of Execs In The Know. “Our “Leaders Learning From Leaders” approach emphasizes brand-to-brand mentorship and sharing around the best customer engagement strategies. We have one of our best speaker line-ups and collection of brands joining us and I can’t wait to see the real insights and discoveries made in Austin.”

Other brands that will be speaking include RCI, Target, Whataburger, Walmart, Express Scripts, Lands’ End, Dell, Shutterstock, SiriusXM, USAA, Costco Wholesale, and more. To see the full list of speakers, download the official agenda http://ow.ly/i9wt303jL5I.

To learn more about CRS Austin, or to register, visit the event website https://execsintheknow.com/events/crs-austin/.

About Execs In The Know

For over 15 years, Execs In The Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals, dedicated to enhancing the customer service industry. Execs In The Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Their largest event, Customer Response Summit, takes place twice a year, uniting executives from many of today’s leading brands, to create impactful connections and share actionable insights.

Learn more at www.execsintheknow.com.

Media Contact:
Alyssa Pitura
info@execsintheknow.com

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Customer Response Summit Phoenix is an intimate, laser focused forum, providing outstanding opportunities to directly engage with some of the brightest senior executives in customer leadership. The strength of the forum lies within the innovative design of informative sessions, relevant industry tours, specialized networking opportunities, and dynamic extracurricular activities all centered on one thing – customer service excellence. The theme of this year’s Summit is Customer Driven.

Highlights of the Summit include a behind-the-scenes interactive tour of the GoDaddy facility, and the release of the Customer Experience Management Benchmark Series 2015 Corporate Edition Report, a joint effort between Execs In The Know and COPC Inc.

“The customer should be at the heart of all that you do,” said Chad McDaniel, President and CEO of Execs In The Know. “All of the members of our community are Customer Driven. Driven to respond to customer feedback, engage with their employees, innovate their products, services, and technology, and to provide moments of magic during each and every customer interaction. Customer Response Summit is the perfect place for executives from every industry vertical and department, to gather and share best practices, to enhance not only their own brands, but the customer experience industry as a whole.”

Sample of Panelists:
Amazon – Tim Hickler, VP WW Customer Service
Target – Efrain Irizarry, Director, REDcard Guest Services & Collections
Orbitz – Carolyn Matseshe-Crawford, VP, Global Customer Experience Services
Walmart – Michele Watson, VP Customer Care & Payments & Risk 
UPS – Elias Hakim, VP Operations Global Business Services  
Kohl’s – Brian Dennis, VP Customer Experience  
Microsoft – Claudia Cristiani, General Manager, Services Operations
Michael Kors – Ebrahim Hyder, VP, Consumer Support  

To learn more about Execs In The Know Customer Response Summit Phoenix, visit the event website https://execsintheknow.com/events/crs-phoenix/ or download the full event agenda http://ow.ly/YoN2S.

About Execs In The Know

For over 15 years, Execs In The Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals. Execs In The Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Examples of this can be seen at their Customer Response Summit events, roadshows, webinars, workshops, Blog Talk Radio segments, Industry Benchmarking Series, blogs, thought papers, and social communities.

To learn more about Execs In The Know, visit www.execsintheknow.com. For more information on their Customer Management Recruitment Solutions, visit www.justcareers.com.

Media Contact

Alyssa Pitura
Director of Marketing and Brand Experience
info@execsintheknow.com
www.execsintheknow.com
@ExecsInTheKnow

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Customer Response Summit Seattle is an intimate, laser focused forum, providing outstanding opportunities to directly engage with some of the brightest minds in customer leadership. The strength of the forum lies within the innovative design of informative sessions, relevant industry tours, specialized networking opportunities, and dynamic extracurricular activities all centered on one thing – customer service excellence.

Highlights of this Summit include a behind-the-scenes tour of the Microsoft Headquarters of the Envisioning Center and the Digital Crimes Unit, the release of the Customer Experience Management Benchmark Series 2015 Consumer Edition Report, and a Post Summit Workshop, hosted by Execs In The Know and COPC Inc. that will examine the findings of the CXMB 2015 Consumer Report in detail.

“We have an unbelievable line-up of speakers, content, and activities taking place at Customer Response Summit Seattle,” said Chad McDaniel, President and CEO of Execs In The Know. “I can’t wait for our executives, both new and returning, to experience the great discussion, brainstorming, and collaboration with their peers. I have no doubt that the innovative ideas for creating moments of customer success will have everyone in attendance excited to improve their own customer experience strategies, for the current year and beyond.”

Featured Speakers, Panelists & Case Study Speakers:

LinkedIn – Scott Shute, VP of Global Customer Operations
Microsoft – Denise Rundle, General Manager, Microsoft Customer Service & Support
Amazon – Mark Honeycutt, Director of Global Outsourcing & Support Services
Nintendo – Shellie Dow, Senior Director Contact Center
Target – Jennifer Hanson, Director Target.com Guest Services & GiftCard Operations
Expedia Inc. – Peter Andrews, VP, Global Customer Operations, Expedia.com
AT&T – Diane Magers, Customer Experience Executive
SolarCity – Paul Brandt, VP Customer Account Management
AT&T Mobility – Amy Jo (AJ) Stark, AVP Digital Customer Service
Alaska Airlines – Seth Ettwein, Manager of Call Center Workforce Planning
Pacific Gas & Electric (PG&E) – Kristin Punter, Manager of Workforce Management

To learn more about Execs In The Know Customer Response Summit Seattle, visit the event website https://execsintheknow.com/events/crs-seattle/ or download the event agenda http://ow.ly/RHULy.

About Execs In The Know
For over 15 years, Execs In The Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals. Execs In The Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Examples of this can be seen at their Customer Response Summit events, roadshows, webinars, workshops, Blog Talk Radio segments, Industry Benchmarking Series, blogs, thought papers, and social communities.

To learn more about Execs In The Know, visit www.execsintheknow.com. For more information on their Customer Management Recruitment Solutions, visit www.justcareers.com.

Media Contact
Alyssa Pitura
Director of Marketing and Brand Experience
alyssa@execsintheknow.com
www.execsintheknow.com
@ExecsInTheKnow

The post Execs In The Know Announces Customer Response Summit Seattle appeared first on Execs In The Know.

Need even more convincing? Here are the top 4 reasons to attend Customer Response Summit:

Industry Awareness & Education: We have 30+ Leaders in Customer Care, from the best brands in the industry, across all verticals, ready to share their best practices with you. Our Customer Experience Management Benchmark Series – 2014 Corporate Edition, that is created with our research partner Digital Roots, will also be released in Miami. Between the report, keynotes, and engaging conversations amongst peers, you will leave CR Summit feeling refreshed, energized, and ready to take on 2015 with proactive, actionable tips you can apply to your own customer experience strategy.

Valuable Connections: We have numerous networking opportunities available for you to meet the best and brightest in the industry. Networking is the cornerstone to learning, opportunities and fun. Each day has customized networking events. In addition, we create networking “moments” throughout the conference agenda to ensure that even shy people are driven to network.

Outstanding Location: Miami Beach is the perfect February destination. Between the beautiful landscapes, multicultural cuisine, legendary night-life, and warm weather, you’ll never want to leave! Not to mention our home away from home in Miami – the historic Eden Roc resort will blow you away.

Personalized Experience: Our team is focused on ensuring that you get the most out of your conference experience. We do our best to understand your conference goals and help you find the right information and contacts. We pride ourselves on delivering the right size, audience, and content for each event, to help ensure your experience exceeds your expectations.

What are you waiting for? Register today!

– Execs In The Know

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