WINNIPEG, MANITOBA. April 8, 2015 – Chad McDaniel, President at Execs In The Know, will be moderating the webinar, “Multi-Channel Mayhem: Creating the Ultimate, Connected Customer Experience,” Tuesday, April 21, 2015 from 1:00-2:00 ET. Dan Gordon, SVP Strategy and Development at West Interactive, global leader of contact center transformation services, and Chris Toon, Product Manager, Customer e-Services at ADT, leading provider of home security and automation products and services, will also be speaking in the webinar.

The webcast will center on “the contact center of today” and reveal how changes in communication and technology, have shifted customer service expectations. The speakers will share ways to create a centralized, connected customer experience, as well as best practices for streamlining customer data and customer journey mapping.

“Creating the ultimate, connected customer experience isn’t always easy in a world where customers’ needs and expectations are changing quickly. It can be hard to keep up,” said Dan Gordon. “We are excited to partner with Execs in the Know on their latest webcast because we are passionate about helping brands narrow the gap between the customers’ expectations, and the experience they ultimately provide.”

To register for the webinar visit https://attendee.gotowebinar.com/register/2361481961618290945

About Execs in the Know

For over 15 years, Execs in the Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals. Execs in the Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Examples of this can be seen at their Customer Response Summit events, roadshows, webinars, workshops, Blog Talk Radio segments, Industry Benchmarking Series, blogs, thought papers, and social communities.

To learn more about Execs in the Know, visit www.execsintheknow.com. For more information on their Customer Management Recruitment Solutions, visit www.justcareers.com.

About West Interactive

A leading global provider of innovative customer experience and technology integration solutions, West Interactive Services empowers organizations to effectively engage customers on their own terms. We design and implement solutions that strategically support an enterprise’s unique environment and enable seamless communication with customers across all channels.

West Interactive Services has nearly 30 years of experience building meaningful connections, enhancing productivity, increasing profitability, exceeding expectations and improving customer retention for clients in the communication, education, financial services, insurance, healthcare, hospitality, transportation and utility industries. Learn more at westinteractive.com.

About ADT

The ADT Corporation (NYSE:ADT) is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT’s broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,500 people at 200 locations. More information is available at www.adt.com.

Media Contact
Alyssa Pitura
Director of Marketing and Brand Experience
alyssa@execsintheknow.com
www.execsintheknow.com
@ExecsInTheKnow

###

The post Multi-Channel Mayhem: Creating the Ultimate, Connected Customer Experience Webinar appeared first on Execs In The Know.

WINNIPEG, MANITOBA. March 3, 2015 – Chad McDaniel, President at Execs In The Know, will be moderating the webinar, “If it’s Broken fix it. Mending Broken Customer Journeys Through Digital Transformation,” Thursday, March 19, 2015 from 1:00-2:00 EDT. Daniel Hong, Senior Director of Product Marketing Strategy, will be speaking on behalf of customer engagement software andservices provider, [24]7 Inc. Yogena Austin, Sr. Business Web Analyst, Web Technology/Salesforce Team at Duke Energy, the largest electric power holding company in the United States, will also be a speaker in the webinar.

The webinar will explore how to identify and mend broken customer journeys, often caused by automation, escalation, and channel crossing. It will touch on topics like virtual agents, intelligent chat, visual IVR, customer effort, tracking metrics and analytics, and digital engagement solution technologies, to help create a next generation customer journey.

“Having a seamless customer experience works hand-in-hand with driving customer satisfaction and loyalty,” said Chad McDaniel. “[24]7 Inc. and Duke Energy have a wonderful partnership story to share, that highlights how they were able to address their own customer journey mapping concerns and the exact deployment models used to correct them.”

To register for the webinar visit https://attendee.gotowebinar.com/register/4869604323173159682.

About Execs in the Know

For over 15 years, Execs in the Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals. Execs in the Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Examples of this can be seen at their Customer Response Summit events, roadshows, webinars, workshops, Blog Talk Radio segments, Industry Benchmarking Series, blogs, thought papers, and social communities.

To learn more about Execs in the Know, visit www.execsintheknow.com. For more information on their Customer Management Recruitment Solutions, visit www.justcareers.com.

About [24]7 Inc.

[24]7 makes customer service and sales simple. Our platform and applications use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises. We do this over 2.5 billion times a year for the world’s leading companies. [24]7’s platform enables an omnichannel interaction experience. We connect customer interactions across an enterprise’s web, mobile, chat, social, and phone channels. It’s all in real-time and in the cloud. Our solutions drive immediate business results. We increase revenues, reduce service and sales costs, and create more satisfied customers. [24]7 serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries. [24]7 is noted by Forbes as one of America’s Most Promising Companies. [24]7 is a trademark of 24/7 Customer, Inc. [24]7 is based in Campbell, California. For more information, visit: www.247-inc.com.

[24]7 is a trademark of 24/7 Customer, Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.

About Duke Energy

Duke Energy makes life better for millions of people every day by providing electric and gas services in a sustainable way – affordable, reliable and clean.

Duke Energy is the largest electric power holding company in the United States, supplying and delivering energy to approximately 7.2 million U.S. customers. They have approximately 57,500 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida – and natural gas distribution services in Ohio and Kentucky. Their commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets.

Headquartered in Charlotte, N.C., Duke Energy is a Fortune 250 company traded on the New York Stock Exchange under the symbol DUK.

Media Contact
Alyssa Pitura
Director of Marketing and Brand Experience
alyssa@execsintheknow.com
www.execsintheknow.com
@ExecsInTheKnow

###

The post Mending Broken Customer Journeys Through Digital Transformation Webinar appeared first on Execs In The Know.