BEGIN:VCALENDAR PRODID:-//Microsoft Corporation//Outlook 16.0 MIMEDIR//EN VERSION:2.0 METHOD:PUBLISH X-MS-OLK-FORCEINSPECTOROPEN:TRUE BEGIN:VTIMEZONE TZID:US Mountain Standard Time BEGIN:STANDARD DTSTART:16010101T000000 TZOFFSETFROM:-0700 TZOFFSETTO:-0700 END:STANDARD END:VTIMEZONE BEGIN:VEVENT CLASS:PUBLIC CREATED:20200930T012829Z DESCRIPTION:9:15 AM – 9:45 AM (PDT)\nThe New Look of Culture and Engageme nt in CX Operations\nAs we continue to settle into the new normal\, many o rganizations are still struggling with how to stay connected with their em ployees. Maintaining a strong corporate culture and high employee engageme nt is crucial for customer experience (CX) success. As the saying goes\, “Happy Employees equals Happy Customers.” But now\, with remote work c ontinuing and office dynamics changing (for those allowed to go back)\, wh at does instilling\, maintaining\, and enhancing culture look like\, and h ow do we measure engagement?\nJoin Kory as he moderates a panel discussion with leading brands exploring these and other questions:\n• What has an d hasn’t worked to maintain culture remotely in CX operations?\n• How is culture impacted in our new office / in-center environments?\n• How h ave hiring\, onboarding\, and training employee programs adapted?\n• How do we measure employee engagement in this new normal?\nPANEL: TELUS Inter national – Progressive Insurance – Comcast NBCUniversal - HomeAdvisor\ n \nGo to: https://execsintheknow.com/events/virtual-crs-2020/ to click on the Link to the ev ent\n \n \n DTEND;TZID="US Mountain Standard Time":20201007T094500 DTSTAMP:20200930T012829Z DTSTART;TZID="US Mountain Standard Time":20201007T091500 LAST-MODIFIED:20200930T012829Z LOCATION:Online with Execs In The Know - See Details Below PRIORITY:5 SEQUENCE:0 SUMMARY;LANGUAGE=en-us:The New Look of Culture and Engagement in CX Operati ons TRANSP:OPAQUE UID:040000008200E00074C5B7101A82E00800000000401016248996D601000000000000000 0100000007A967E7ACED2984BAFB932E5E25293B4 X-ALT-DESC;FMTTYPE=text/html:\n\n\n

9:15 AM –\; 9:45 AM (PD T)

The New Look of Culture a nd Engagement in CX Operations

As we cont inue to settle into the new normal\, many organizations are still struggli ng with how to stay connected with their employees. Maintaining a strong c orporate culture and high employee engagement is crucial for customer expe rience (CX) success. As the saying goes\, “\;Happy Employees equals H appy Customers.”\; But now\, with remote work continuing and office d ynamics changing (for those allowed to go back)\, what does instilling\, m aintaining\, and enhancing culture look like\, and how do we measure engag ement?

Join Kory as he moderates a panel disc ussion with leading brands exploring these and other questions:

•\; What has and hasn’\;t worked to maintain culture remotely in CX operations?
•\; How is culture impacted in our new office / in-center environments?
•\; How have hiring\, onb oarding\, and training employee programs adapted?
•\; How do we me asure employee engagement in this new normal?

PANEL: TELUS International –\; Prog ressive Insurance –\; Comcast NBCUniversal - HomeAdvisor

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Go to: https://execsintheknow.com/events/virt ual-crs-2020/ to click on the Link to the event

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