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BEGIN:VEVENT
CLASS:PUBLIC
CREATED:20200930T012829Z
DESCRIPTION:9:15 AM – 9:45 AM (PDT)\nThe New Look of Culture and Engageme
nt in CX Operations\nAs we continue to settle into the new normal\, many o
rganizations are still struggling with how to stay connected with their em
ployees. Maintaining a strong corporate culture and high employee engageme
nt is crucial for customer experience (CX) success. As the saying goes\,
“Happy Employees equals Happy Customers.” But now\, with remote work c
ontinuing and office dynamics changing (for those allowed to go back)\, wh
at does instilling\, maintaining\, and enhancing culture look like\, and h
ow do we measure engagement?\nJoin Kory as he moderates a panel discussion
with leading brands exploring these and other questions:\n• What has an
d hasn’t worked to maintain culture remotely in CX operations?\n• How
is culture impacted in our new office / in-center environments?\n• How h
ave hiring\, onboarding\, and training employee programs adapted?\n• How
do we measure employee engagement in this new normal?\nPANEL: TELUS Inter
national – Progressive Insurance – Comcast NBCUniversal - HomeAdvisor\
n \nGo to: https://execsintheknow.com/events/virtual-crs-2020/
9:15 AM –\; 9:45 AM (PD
T)
The New Look of Culture a
nd Engagement in CX Operations
As we cont
inue to settle into the new normal\, many organizations are still struggli
ng with how to stay connected with their employees. Maintaining a strong c
orporate culture and high employee engagement is crucial for customer expe
rience (CX) success. As the saying goes\, “\;Happy Employees equals H
appy Customers.”\; But now\, with remote work continuing and office d
ynamics changing (for those allowed to go back)\, what does instilling\, m
aintaining\, and enhancing culture look like\, and how do we measure engag
ement?
Join Kory as he moderates a panel disc
ussion with leading brands exploring these and other questions:
•\; What has and hasn’\;t worked to maintain
culture remotely in CX operations?
•\; How is culture impacted in
our new office / in-center environments?
•\; How have hiring\, onb
oarding\, and training employee programs adapted?
•\; How do we me
asure employee engagement in this new normal?
PANEL: TELUS International –\; Prog
ressive Insurance –\; Comcast NBCUniversal - HomeAdvisor
Go to: https://execsintheknow.com/events/virt
ual-crs-2020/ to click on the
Link to the event