BEGIN:VCALENDAR PRODID:-//Microsoft Corporation//Outlook 16.0 MIMEDIR//EN VERSION:2.0 METHOD:PUBLISH X-MS-OLK-FORCEINSPECTOROPEN:TRUE BEGIN:VTIMEZONE TZID:US Mountain Standard Time BEGIN:STANDARD DTSTART:16010101T000000 TZOFFSETFROM:-0700 TZOFFSETTO:-0700 END:STANDARD END:VTIMEZONE BEGIN:VEVENT CLASS:PUBLIC CREATED:20200930T012911Z DESCRIPTION:11:15 AM – 11:45 AM (PDT)\nThe Human-AI Interaction: How AI\, Automation\, and Agents Are Driving Better CX\nArtificial intelligence (A I) has quickly changed the technology landscape for contact centers. Organ izations need to capture the benefits of combining AI with human capabilit ies to deliver seamless\, conversational customer interactions.\nJoin Anth ony\, as he moderates a panel discussion exploring Human-AI interaction to understand why humans and AI-powered solutions shouldn’t be seen as exc lusive alternatives\, but instead as a powerful partnership with one learn ing from the other. Listen in and explore these and other topics:\n• How AI will enable a new age of intelligent engagement\n• Why humans and AI are better when working together\n• How the latest innovations help hum ans and AI learn from each other\n \nPanel: Nuance – Target – Hilton – U.S. Bank\n \nGo to: https://execsintheknow.com/events/virtual-crs-202 0/ to click on the Link to the event\n \n DTEND;TZID="US Mountain Standard Time":20201007T114500 DTSTAMP:20200930T012911Z DTSTART;TZID="US Mountain Standard Time":20201007T111500 LAST-MODIFIED:20200930T012911Z LOCATION:Online with Execs In The Know - See Details Below PRIORITY:5 SEQUENCE:0 SUMMARY;LANGUAGE=en-us:The Human-AI Interaction: How AI\, Automation\, and Agents Are Driving Better CX TRANSP:OPAQUE UID:040000008200E00074C5B7101A82E0080000000010F7A4508A96D601000000000000000 010000000B9AED8E1C7CEFB48AF63F57922FA7567 X-ALT-DESC;FMTTYPE=text/html:

11:15 AM –\; 11:45 AM (PDT)

The Human-AI Interaction: How AI\, Automation\, a nd Agents Are Driving Better CX

Artificia l intelligence (AI) has quickly changed the technology landscape for conta ct centers. Organizations need to capture the benefits of combining AI wit h human capabilities to deliver seamless\, conversational customer interac tions.

Join Anthony\, as he moderates a panel discussion exploring Human-AI interaction to understand why humans and AI -powered solutions shouldn’\;t be seen as exclusive alternatives\, bu t instead as a powerful partnership with one learning from the other. List en in and explore these and other topics:

 226\; How AI will enable a new age of intelligent engagement
•\; W hy humans and AI are better when working together
•\; How the late st innovations help humans and AI learn from each other
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Panel: Nuance –\; Target –\; Hilton –\; U.S. Ban k

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Go to: https://execsintheknow.c om/events/virtual-crs-2020/ to click on the Link to the event

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