BEGIN:VCALENDAR PRODID:-//Microsoft Corporation//Outlook 16.0 MIMEDIR//EN VERSION:2.0 METHOD:PUBLISH X-MS-OLK-FORCEINSPECTOROPEN:TRUE BEGIN:VTIMEZONE TZID:US Mountain Standard Time BEGIN:STANDARD DTSTART:16010101T000000 TZOFFSETFROM:-0700 TZOFFSETTO:-0700 END:STANDARD END:VTIMEZONE BEGIN:VEVENT CLASS:PUBLIC CREATED:20200930T012620Z DESCRIPTION:12:15 PM – 1:00 PM (PDT)\nImproving the Customer Experience w ith a Virtual Flex Model\nIn 2018\, the Nordstrom team was looking for an outsourced call center partner that could meet and exceed their quality ex pectations\, and flexibility was a key consideration. Liveops’ virtual f lex model was up for the challenge.\nJoin Greg and Jim as they share how L iveops and Nordstrom have blazed a trail for virtual call center innovatio ns in customer experience and security\, creating a pool of talented virtu al agents who exceeded SLAs.\nIn this case study\, you’ll learn how:\n* The Liveops’ virtual flex model provides true elasticity for expected an d unexpected events experienced by Nordstrom\, including a catastrophic we ather event and\, of course\, the unpredictable impacts of COVID-19\n* Sec urity in a virtual world is possible\, and how Nordstrom and Liveops are t railblazing secure solutions together\n* Retailers and other businesses ca n use key learnings to prepare for a successful holiday season\, even in t he face of COVID-19\nCase Study: Liveops – Nordstrom\n \nGo to: https:// execsintheknow.com/events/virtual-crs-2020/ to click on the Link to the event\n \n DTEND;TZID="US Mountain Standard Time":20201006T130000 DTSTAMP:20200930T012620Z DTSTART;TZID="US Mountain Standard Time":20201006T121500 LAST-MODIFIED:20200930T012620Z LOCATION:Online with Execs In The Know - See Details Below PRIORITY:5 SEQUENCE:0 SUMMARY;LANGUAGE=en-us:Improving the Customer Experience with a Virtual Fle x Model TRANSP:OPAQUE UID:040000008200E00074C5B7101A82E0080000000090E456177C96D601000000000000000 01000000031DDAB26A8320D4FB075A214B53CF6E7 X-ALT-DESC;FMTTYPE=text/html:

12:15 PM –\; 1:00 PM (PDT)

Improving the Customer Experience with a V irtual Flex Model

In 2018\, the Nordstrom team was looking for an outsourced call center partner that could meet an d exceed their quality expectations\, and flexibility was a key considerat ion. Liveops’\; virtual flex model was up f or the challenge.

Join Greg and Jim as they s hare how Liveops and Nordstrom have blazed a tra il for virtual call center innovations in customer experience and security \, creating a pool of talented virtual agents who exceeded SLAs.

In this case study\, you’\;ll learn how:

  • The Liveops’\; virtual flex model provides true elasticity for expected and un expected events experienced by Nordstrom\, including a catastrophic weathe r event and\, of course\, the unpredictable impacts of COVID-19
  • Security in a virtual world is possible\, and how Nordstrom and Liveops are trailblazing secure so lutions together
  • Retailers and other bus inesses can use key learnings to prepare for a successful holiday season\, even in the face of COVID-19

Case Study: Liveops R 11\; Nordstrom

 \;

Go to: https://execsintheknow.com/events/virtual-cr s-2020/ to click on the Link t o the event

 \;

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