BEGIN:VCALENDAR PRODID:-//Microsoft Corporation//Outlook 16.0 MIMEDIR//EN VERSION:2.0 METHOD:PUBLISH X-MS-OLK-FORCEINSPECTOROPEN:TRUE BEGIN:VTIMEZONE TZID:US Mountain Standard Time BEGIN:STANDARD DTSTART:16010101T000000 TZOFFSETFROM:-0700 TZOFFSETTO:-0700 END:STANDARD END:VTIMEZONE BEGIN:VEVENT CLASS:PUBLIC CREATED:20200930T012448Z DESCRIPTION:8:30 AM – 9:00 AM (PDT)\nGeneral Motors: Innovating to Revolu tionize and Transform\nLike many large enterprises\, General Motors faced significant change and challenge in the face of COVID-19. The organization responded by innovating and quickly evolving the customer experience (CX) . From shopping to delivery\, from vehicle ownership to customer support\, General Motors took and fresh and pragmatic approach in how it serves its customers\, all while answering the call of a nation in the midst of a me dical supply crisis.\nJoin Travis to find out how these strategic decision s led to new customer experience initiatives and brilliant innovations\, s etting the stage for revolutionary change and a transformed customer journ ey.\nKeynote: Travis Hester\, Global Vice President of Customer Experience at General Motors\n \nGo to: https://execsintheknow.com/events/virtual-cr s-2020/ to click on the Link to the event\n \n DTEND;TZID="US Mountain Standard Time":20201006T090000 DTSTAMP:20200930T012448Z DTSTART;TZID="US Mountain Standard Time":20201006T083000 LAST-MODIFIED:20200930T012448Z LOCATION:Online with Execs In The Know - See Details Below PRIORITY:5 SEQUENCE:0 SUMMARY;LANGUAGE=en-us:General Motors: Innovating to Revolutionize and Tran sform TRANSP:OPAQUE UID:040000008200E00074C5B7101A82E00800000000604985CD7696D601000000000000000 010000000C6BFC3566764BF45B0BB89CBA031570F X-ALT-DESC;FMTTYPE=text/html:

8:30 AM –\; 9:00 AM (PDT)

General Motors: Innovating to Revolutionize and T ransform

Like many large enterprises\, Ge neral Motors faced significant change and challenge in the face of COVID-1 9. The organization responded by innovating and quickly evolving the custo mer experience (CX). From shopping to delivery\, from vehicle ownership to customer support\, General Motors took and fresh and pragmatic approach i n how it serves its customers\, all while answering the call of a nation i n the midst of a medical supply crisis.

Join Travis to find out how these strategic decisions led to new customer exper ience initiatives and brilliant innovations\, setting the stage for revolu tionary change and a transformed customer journey.

Keynote: Travis Hester\, Global Vic e President of Customer Experience at General Motors

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Go to: < /b>https://execsintheknow.com/events/virtual-crs-2020/ to click on the Link to the event

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