BEGIN:VCALENDAR PRODID:-//Microsoft Corporation//Outlook 16.0 MIMEDIR//EN VERSION:2.0 METHOD:PUBLISH X-MS-OLK-FORCEINSPECTOROPEN:TRUE BEGIN:VTIMEZONE TZID:US Mountain Standard Time BEGIN:STANDARD DTSTART:16010101T000000 TZOFFSETFROM:-0700 TZOFFSETTO:-0700 END:STANDARD END:VTIMEZONE BEGIN:VEVENT CLASS:PUBLIC CREATED:20200930T012643Z DESCRIPTION:1:15 PM – 1:45 PM (PDT)\nDelivering Customer Obsession in Tim es of Disruption\nRising to the high bar of delivering on customer and emp loyee obsession is challenging even in normal times. In the midst of the d isruptions caused by COVID-19\, it is exponentially more difficult. J.P. M organ Chase adjusted its approach to overcome the safety\, financial\, and emotional stresses caused by the disruptions\, and has surpassed its pre- COVID experience levels as measured by internal and external benchmarks.\n Join Marbue Brown as he shares how the Chase Consumer Bank powered through the disruption to continue raising the bar for the customer and employee experience\, including the five pillars of customer obsession for times of disruption.\nKeynote: Marbue Brown\, Head of Customer Experience – Cons umer Banking at JPMorgan Chase & Co.\n \nGo to: https://execsintheknow.com /events/virtual-crs-2020/ to click on the Link to the event\n \n DTEND;TZID="US Mountain Standard Time":20201006T134500 DTSTAMP:20200930T012643Z DTSTART;TZID="US Mountain Standard Time":20201006T131500 LAST-MODIFIED:20200930T012643Z LOCATION:Online with Execs In The Know - See Details Below PRIORITY:5 SEQUENCE:0 SUMMARY;LANGUAGE=en-us:Delivering Customer Obsession in Times of Disruption TRANSP:OPAQUE UID:040000008200E00074C5B7101A82E0080000000010A156677C96D601000000000000000 01000000038AEDBA3D01C494D8A9906B6B35236E8 X-ALT-DESC;FMTTYPE=text/html:

< b>1:15 PM –\; 1:45 PM (PDT)< /p>

Delivering Customer Obsession in Times of Disrupti on

Rising to the high bar of delivering o n customer and employee obsession is challenging even in normal times. In the midst of the disruptions caused by COVID-19\, it is exponentially more difficult. J.P. Morgan Chase adjusted its approach to overcome the safety \, financial\, and emotional stresses caused by the disruptions\, and has surpassed its pre-COVID experience levels as measured by internal and exte rnal benchmarks.

Join Marb ue Brown as he shares how the Chase Consumer Bank powered through t he disruption to continue raising the bar for the customer and employee ex perience\, including the five pillars of customer obsession for times of d isruption.

K eynote: Marbue Brown\, Head of Customer Experien ce –\; Consumer Banking at JPMorgan Chase &\; Co.

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Go to: h ttps://execsintheknow.com/events/virtual-crs-2020/ to click on the Link to the event

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