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BEGIN:VEVENT
CLASS:PUBLIC
CREATED:20200930T012643Z
DESCRIPTION:1:15 PM – 1:45 PM (PDT)\nDelivering Customer Obsession in Tim
es of Disruption\nRising to the high bar of delivering on customer and emp
loyee obsession is challenging even in normal times. In the midst of the d
isruptions caused by COVID-19\, it is exponentially more difficult. J.P. M
organ Chase adjusted its approach to overcome the safety\, financial\, and
emotional stresses caused by the disruptions\, and has surpassed its pre-
COVID experience levels as measured by internal and external benchmarks.\n
Join Marbue Brown as he shares how the Chase Consumer Bank powered through
the disruption to continue raising the bar for the customer and employee
experience\, including the five pillars of customer obsession for times of
disruption.\nKeynote: Marbue Brown\, Head of Customer Experience – Cons
umer Banking at JPMorgan Chase & Co.\n \nGo to: https://execsintheknow.com
/events/virtual-crs-2020/
<
b>1:15 PM –\; 1:45 PM (PDT)
Delivering Customer Obsession in Times of Disrupti
on
Rising to the high bar of delivering o
n customer and employee obsession is challenging even in normal times. In
the midst of the disruptions caused by COVID-19\, it is exponentially more
difficult. J.P. Morgan Chase adjusted its approach to overcome the safety
\, financial\, and emotional stresses caused by the disruptions\, and has
surpassed its pre-COVID experience levels as measured by internal and exte
rnal benchmarks.
Join Marb
ue Brown as he shares how the Chase Consumer Bank powered through t
he disruption to continue raising the bar for the customer and employee ex
perience\, including the five pillars of customer obsession for times of d
isruption.
K
eynote: Marbue Brown\, Head of Customer Experien
ce –\; Consumer Banking at JPMorgan Chase &\; Co.
Go to: h
ttps://execsintheknow.com/events/virtual-crs-2020/ to click on the Link to the event