BEGIN:VCALENDAR PRODID:-//Microsoft Corporation//Outlook 16.0 MIMEDIR//EN VERSION:2.0 METHOD:PUBLISH X-MS-OLK-FORCEINSPECTOROPEN:TRUE BEGIN:VTIMEZONE TZID:US Mountain Standard Time BEGIN:STANDARD DTSTART:16010101T000000 TZOFFSETFROM:-0700 TZOFFSETTO:-0700 END:STANDARD END:VTIMEZONE BEGIN:VEVENT CLASS:PUBLIC CREATED:20200930T012240Z DESCRIPTION:1:00 PM – 1:45 PM (PDT)\nCoffee Talk: Intentional Service Des ign In The Face of Unprecedented Global Change\nIt’s no secret that cons umer behavior and traditional Service Journeys have been disrupted in 2020 . Consumer demand and the timing of how and when they choose to engage wit h certain products/services has all changed. This\, in turn\, has caused c ompanies to rethink their service and support models. Service design and b lueprinting must not only account for these changes but also envision futu re business strategies to address how customer expectations may continue t o evolve.\nPlease join us as we examine the changes in Service Journeys an d explore topics such as:\n* What has the pandemic or other global issues taught you about the design of your service or customer support approach?\ n* What changes have you made to the design of your product or support ser vice as a result of recent global issues?\n* How have business outcomes be en impacted by changes in service design or customer expectations?\nHost: COPC\n \nREGISTER For This Session Now (session login information will be sent t o qualified Corporate Brand attendees)\n \n \n DTEND;TZID="US Mountain Standard Time":20201005T134500 DTSTAMP:20200930T012240Z DTSTART;TZID="US Mountain Standard Time":20201005T130000 LAST-MODIFIED:20200930T012240Z LOCATION:Online with Execs In The Know - See Details Below PRIORITY:5 SEQUENCE:0 SUMMARY;LANGUAGE=en-us:Coffee Talk: Intentional Service Design In The Face of Unprecedented Global Change TRANSP:OPAQUE UID:040000008200E00074C5B7101A82E00800000000C09F93FA7F96D601000000000000000 01000000015D01F8940089D4087F2E49EF2304E16 X-ALT-DESC;FMTTYPE=text/html:

1:00 PM –\; 1: 45 PM (PDT)

Coffee Talk:&nbs p\;Intentional Service Design In The Face of Unprecedented Global Change

It’\;s no secret that consumer behavi or and traditional Service Journeys have been disrupted in 2020. Consumer demand and the timing of how and when they choose to engage with certain p roducts/services has all changed. This\, in turn\, has caused companies to rethink their service and support models. Service design and blueprinting must not only account for these changes but also envision future business strategies to address how customer expectations may continue to evolve.

Please join us as we examine the changes in Se rvice Journeys and explore topics such as:

  • What has the pandemic or other global issues taught you ab out the design of your service or customer support approach?
  • What changes have you made to the design of your prod uct or support service as a result of recent global issues?
  • How have business outcomes been impacted by changes in service design or customer expectations?

Host: COPC

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R EGISTER \;For This Session Now (session login information w ill be sent to qualified Corporate Brand attendees)

 \;

 \;

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