The modernized private community was designed to offer a familiar and more personalized experience with the same member promise of exclusivity to corporate CX brand leaders in a format where leader-to-leader collaboration and easy access to content is paramount.

Among the many new features is an enhanced activity feed where leaders can personalize what they see first. From CX leader discussions and upcoming executive events to educational CX articles and member-exclusive resources, the KIA online community provides a valuable “leaders learning from leaders” experience.

Adding to the experience, while focusing on executive CX learning and knowledge growth, the KIA online community and marketplace allows members to follow the conversations that matter to them the most, see top contributors, collaborate on CX challenges and solutions, identify other leaders who are “Members with Insights” on participating vendors that offer CX products or services, and so much more.

“Our KIA online community and marketplace is thriving and we’re approaching a milestone in membership, so these new modern user experience features couldn’t have come at a better time,” said Susan McDaniel, Chief Operating Officer and Co-Founder. “The conversation for CX leaders in KIA is rich and powerful and we are thrilled that the user experience Is now better aligned.”

The KIA online community and marketplace is exclusive to CX leaders overseeing their brand’s CX operations and strategy for their customers and it is free to join for those who qualify. It’s an online destination where CX leaders across the world can cut through the noise, sidestep solicitations, and get exclusive access to peer networking, opportunities for engagement, educational resources, and sharing of best practices.

If you are a corporate brand interested in becoming a part of our prestigious community of CX leaders, you can learn more and request to join the Know It All “KIA” online community here: About KIA – Execs In The Know (EITK)

About Execs In The Know

Execs In The Know brings together customer experience (CX) leaders from across industries in an effort to advance the conversation and set a new agenda for delivering amazing experiences for consumers. As a global community of the brightest minds in CX, Execs In The Know provides opportunities to learn, share, network, and engage to innovate. Operating under the motto, “Leaders Learning From Leaders,” Execs In The Know facilitates many opportunities for community engagement, such as its bi-annual national Customer Response Summit and private, online community, Know It All “KIA.” There are also exclusive, laser-focused engagements like industry briefings and executive roundtables. Execs In The Know also guides and informs the industry with a rich tapestry of CX-related content that includes CX Insight magazine, industry research, webinars, blogs, and much more. To learn more about Execs In The Know, visit https://execsintheknow.com.

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The KIA Online Community is a virtual gathering place where you can connect with like-minded professionals, learn from industry experts, and share your own insights. That’s exactly what the KIA online community is all about. We’ve redesigned it to provide you with a more personalized experience, keeping our promise of exclusivity to corporate CX brand leaders.

One of the standout features of the new KIA is the enhanced activity feed. You can now personalize what you see first, ensuring that you’re always up-to-date with the conversations, content, and events that matter most to you. Whether you’re looking for CX leader insights, executive events, educational articles, or member-exclusive resources, KIA has got you covered.

But it doesn’t stop there. Our Online Community and Marketplace allows you to actively engage with other CX leaders, collaborate on challenges and solutions, see top community contributors with our Engagement Leaderboard, and connect with “Members with Insights,” who can guide you to the right CX products and services vendors. It’s a true leader-to-leader experience, fostering growth and knowledge sharing among CX professionals.

Now, here’s the best part …

The KIA Online Community and Marketplace is exclusively designed for CX leaders overseeing their brand’s CX operations and strategy, and it’s absolutely free to join. This means you can gain access to a global network of CX leaders, engage in meaningful conversations, and leverage educational resources—all without any cost.

If you’re part of a corporate organization eager to be part of our community of CX leaders, we invite you to take the next step. Joining KIA is easy. You can learn more and request to join here.

Don’t miss out on this exceptional opportunity to connect with your CX peers, stay ahead of industry trends, and gain valuable insights from leaders in the industry.

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The CX Marketplace serves as an all-encompassing resource hub where participating vendors can showcase their technologies and innovations. Unlike a static directory, the Marketplace features up-to-the-minute dynamic content including video, social media feeds, and blog articles searchable by keyword, topic, and service category. Members of the private KIA Community also have access to a robust resource library of research reports, whitepapers, case studies, infographics, and other downloadable content typically “gated” to the general public. They also have the option to identify themselves as “Members with Insight,” signaling that they are willing to share their personal knowledge of specific service providers with other community members.

In a highly competitive market where word of mouth and name recognition remain key differentiators, KIA Community’s membership represents the ideal leadership audience for service providers in the CX space. The Marketplace enables leading-edge business partners to take their message straight to the corporate decisionmakers they most desire to reach.

“Execs In The Know is thrilled to launch its CX Marketplace to help CX leaders and vendors share insights and potentially discuss business in a low-pressure type of atmosphere,” said Chad McDaniel, President and Co-Founder. “Warm leads coming from trusted peers’ insights are far more valuable than the leads from traditional sales cold calling and mass marketing sources. That line of thinking is a big part of what inspired EITK to launch this unique Marketplace.”

Execs In The Know has built a global audience of CX leaders across a variety of industries and dedicated to set the agenda for the future of customer experience. If you are interested in becoming a part of EITK’s prestigious community of customer experience leaders and get full access to the Marketplace, you can request to join its online community “Know It All” here: https://community.execsintheknow.com

The new CX Marketplace will be featured at EITK’s upcoming Customer Response Summit – Hollywood, Florida event, March 2-4, 2020.

About Execs In The Know

Execs In The Know is a global community of customer experience (CX) professionals focused on excellence in customer experience. Execs In The Know gives brands a platform to share and gain insights, benchmark their brand, stay on top of the latest trends in CX, and create lasting relationships with their peers – “Leaders Learning From Leaders.” Execs In The Know holds numerous live events each year including Customer Response Summit, Subject Matter Briefings, Lunch & Learns, and Leadership Dinners. They also offer industry content and thought leadership through their webinars, reports, Know It All online community, and various other social media groups. To learn more about Execs In The Know visit: www.execsintheknow.com.

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