Year after year, the Customer Response Summit Series continues to showcase first-hand, how global brands are challenging the “status quo” of traditional and emerging customer care channels.

Take a look at what is in store for 2021.

Customer Response Summits in 2021

Customer Response Summit is more than a conference – it is an intimate and laser-focused forum, providing outstanding opportunities to directly engage with some of the brightest minds in customer leadership – “Leaders Learning From Leaders.” The strength of this forum lies within the innovative design of informative sessions, interactive sessions, brand showcases, specialized networking opportunities, and dynamic engagement activities.

In 2021 we will continue to tap into the strength of our community where leading brands will share their insights into progressive topics that are critical to future CX success.


Here are a few hot, trending CX topics you will hear at upcoming events:

  • Leadership strategies for Work-From-Home
  • The changing contact center footprint
  • Leading with technology to respond to changing
    customer needs
  • Establishing an effective training program to scale across the enterprise
  • Building an adaptable culture to improve productivity
  • And many more


April 26-28, 2021

As an event that is 100% virtual, we’ve captured the essence of what attendees have grown to love about our Customer Response Summits – an inclusive community that has a genuine desire to help and inspire each other through three days packed with learning and engagement.

With the changing dynamics of the past year, there is so much to share in this upcoming event. We gather the most influential brands and solution partners for attendee-driven small group collaborative discussions, center-stage case studies, dynamic perspectives in panel sessions, inspiring keynotes, and so much more.

When you register, you’ll have access to all live sessions, including on-demand access post-event. 

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September 13 – 15, 2021

All permitting, this Fall we are looking to return to a live and in-person Customer Response Summit (CRS), in Coronado, California, just minutes from San Diego!

We have missed bringing everyone together and are excited for the opportunity to do so at the historic and newly remodeled beachfront hotel, Hotel del Coronado. So, save the date and make plans to join us for a much-needed escape to sink your feet in the sand and soak up the CX learning, sharing, networking, and engagement we all value from CRS.

Unable to travel? Don’t worry, we will also be offering virtual opportunities to participate.

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  • Registration is launching soon.

    APRIL 26-28, 2021 – VIRTUAL Customer Response Summit

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    SEPTEMBER 13-15, 2021 – Customer Response Summit – CORONADO, CA

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At Customer Response Summit, you will experience an inclusive environment where you can:


    Challenge your knowledge by hearing and seeing what others are doing to inspire and explore opportunities.


    Our interactive sessions allow you to get your questions answered in an engaging format.


    Meet other executives, expand your “Friends in the CX” list with top leaders from some of the biggest brands across the globe.


    Our inclusive engagement format allows you to interact with others and learn directly from like-minded CX leaders.

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